(Senior) German Payroll Specialist (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio

This position can be office-based or fully remote from one of the following countries: Germany, Spain, the Netherlands, Ireland, or the UK. 

Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.

As a (Senior) Payroll Specialist (d/f/m), you provide a best-in class service for all Personio customers. Your efforts drive customer satisfaction, continuous improvement of our end-to-end customer journey and payroll processes, which directly translates into a high customer lifetime value and active Personio promoters. In case of technical and product issues, you collaborate with Product & Engineering teams to identify gaps in Personio and support to improve them. Your feedback to product teams directly contributes to further product automation and a great user experience. 

Role Responsibilities: What you'll do

• Team Guidance & Mentorship: You guide a team of approximately 5 Payroll Specialists, ensuring exceptional customer service and fostering professional development through mentorship.

• Implementation Management & Monthly Support: You oversee implementation processes and monthly payroll runs, ensuring efficiency and high standards of service delivery.

• Customer Support & Assistance: You ensure timely assistance to customers during implementation and ongoing support phases, maintaining adherence to quality standards.

• Payroll Expertise: You utilize extensive payroll expertise to address challenges and manage escalations effectively, serving as a go-to resource for the team.

• Internal Collaboration for Improvement: You collaborate with internal teams to address technical challenges, identify process improvements, and enhance payroll services.

• Customer Satisfaction & Experience: You drive customer satisfaction by ensuring exceptional customer experiences throughout implementation and ongoing support processes.

Role Requirements: What you need to succeed

• You have at least 3-5 years of operational experience in end-to-end payroll processing

• You are proficient in different payroll systems

• You are business proficient in German and have a good command of English

• You demonstrate leadership qualities to guide and mentor junior specialists

• Your proven track record in handling complex payroll cases is a significant asset

• You are a team player, empathetic and move mountains to ensure the satisfaction of your customers

• You have the highest standards for quality and diligence in your work

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years

• Make an impact on the environment and society with 1 (fully paid) Impact Day

• Receive generous family leave, child support, mental health support, and sabbatical opportunities

• We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.

We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.