Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
We are seeking a Senior Data Engineer to build out holistic data pipelines, services and infrastructure in order to power guest-centric insights and data driven-decisions across guest and consumer facing product lines. This role requires architecting and developing a source of truth comprising comprehensive, non-financial metrics from the guest’s vantage point. Metrics include tabular reports and event-based analytics that measure activation, retention, referral, and engagement to help stakeholders drive experiments and make decisions.
This is a hands-on role that sits at the intersection of teams including product, engineering and marketing across the consumer and core (B2B) teams. You’ll partner with data scientists, product managers, and marketers to define the guest journey in data. Most importantly, you’ll deliver scalable insights that the consumer team can use to acquire, retain and delight guests of Toast restaurants.
A day in the life (Responsibilities)
- Consumer Metrics & Reporting
- Work with teams that own guest facing products to define, maintain and improve guest-centric KPIs including activation, retention and engagement.
- Architect and develop clear “sources of truth” for tabular and event-based guest data to ensure alignment across the organization. Build the infrastructure, pipelines and services that makes this data usable for data-driven decision making.
- Build dashboards and recurring reports that surface insights for product, growth and lifecycle marketing teams.
- Analytics & Experimentation
- Support A/B testing and experimentation by providing pre- and post-test documentation and reporting.
- Partner with product managers and marketers to evaluate the impact of new features and campaigns upon the customer journey.
- Translate raw data into actionable insights that inform decision-making.
- Cross-Functional Collaboration
- Partner with engineers to ensure guest events are tracked and instrumented accurately.
- Work with marketing and lifecycle teams to deliver audience insights that guide campaign targeting and personalization.
- Collaborate with data scientists on deeper analyses and predictive modeling projects.
- Visualization & Storytelling
- Create intuitive dashboards and data visualizations that highlight key results.
- Clearly communicate findings to technical and non-technical stakeholders on the consumer team and across the broader organization.
- Ensure reporting is accessible and actionable for day-to-day decision-making.
- Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.
What you'll need to thrive (Requirements)
- 5+ years of experience in data engineering, analytics, business intelligence, or a related role.
- Strong SQL skills and experience with data visualization tools (e.g. Sigma, Tableau, Looker).
- Experience analyzing event-based data (Amplitude, Heap, Mixpanel or similar).
- Comfort working with large datasets in a modern data warehouse (e.g. Snowflake, BigQuery).
- Ability to translate complex data into clear, actionable insights for diverse teams.
- Strong collaboration and communication skills with experience working cross-functionally.
- Nice to have: experience with integrating data through CEP/CRM/CDP systems (like Braze, HubSpot, Segment, Hightouch, Simon Data etc).
What success will look like:
- Teams use data confidently to design experiments, run campaigns and improve guest experiences from a guest-first point-of-view.
- A reliable and widely adopted set of reports that tracks key metrics across the customer journey.
- Guest-centric insights that regularly shape consumer product, marketing and lifecycle strategy.
- Dashboards that provide clear visibility into activation, retention and usage patterns.
- Stories and visualizations of key data points that empower stakeholders at all levels to make informed decisions.
**This role requires you to work two days per week in the Dublin office**
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Toast Dublin, Dublin, IRL Office
Our Dublin office is in St. Stephens Green right near Grafton Street and Temple Bar. It is the perfect location to experience the heart of Dublin!
