(Senior) Customer Success Manager, Low Touch, DACH (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
The Role: How you'll make an impact at Personio
This position is office-based (hybrid) in Munich or Berlin.Bring your drive. Make a difference. Join our Revenue & Success team at Personio and be a part of something big - not just for yourself, but for your teammates and your customers. Together, we're building relationships, solving problems, and impacting the way people experience work every single day.
As a (Senior) Customer Success Manager in the low-touch segment, you will play a key role in developing, launching, and executing scalable programs that drive widespread adoption of Personio's solutions for Medium Business customers (50 to 200 employees) in the DACH region. Your mission is to create measurable value and achieve customer retention and growth by proactively engaging with customers and forging strong partnerships with HR leaders and internal stakeholders alike.
Role Responsibilities: What you'll do

• Manage a portfolio of 250+ Medium Business customers (50-200 employees) in the DACH region, fostering relationships and ensuring value delivery.
• Engage proactively with customers using 1:1, 1:few, and 1:many connections to understand needs, drive adoption, and support growth.
• Use data-driven insights to identify trends, risks, and opportunities, ensuring timely interventions to maximize retention and satisfaction.
• Collaborate with Account Managers and Solution Sales Managers to identify upsell opportunities and support revenue growth.
• Act as a customer advocate for your Book of Business by sharing feedback with internal teams to improve the product and service experience.
• Assist in implementing scalable engagement models to drive efficiency and improve team processes.
• Contribute to team innovation by identifying areas for improvement and supporting process enhancements.

Role Requirements: What you need to succeed

• ±2 years of client-facing experience managing a customer portfolio, ideally at a SaaS company.
• Strong organizational, prioritization, and execution skills to address customer needs, business impact, and expansion potential.
• Analytical mindset with accountability and ownership to drive customer success.
• The ability to identify upsell opportunities and contribute to developing actionable expansion plans at scale.
• The ability to develop customer playbooks, translate them into initiatives, and track successful delivery.
• Adaptability to excel in a dynamic, fast-growing environment, overcome challenges, and maintain a positive attitude.
• Fluency in German and English.

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package - reevaluated each year - that includes salary, benefits, uncapped OTE and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
• Make an impact on the environment and society with 1 Impact Day per year
• Receive generous family leave, child support, mental health support, and sabbatical opportunities
• We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.