Job title: Senior Credit Controller
Contract Type: Full Time Permanent, subject to 6 months' probation
Location: Ballymount, Co. Dublin
Salary: €40,000-43,000 per annum, paid monthly
At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.
Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.
We're looking for an experienced Senior Credit Controller to take ownership of our credit control and collections function. You will be responsible for proactively managing customer accounts, reducing aged debt, improving cash flow, and building strong relationships with both customers and internal stakeholders.
This is a specialist role that requires excellent communication skills, commercial awareness, and a proven ability to manage complex collections activities while maintaining positive customer relationships.
Core role and responsibilities:
- Manage a portfolio of customer accounts, ensuring timely payment of outstanding invoices.
- Proactively contact customers by phone and email to collect overdue debt.
- Monitor customer payment trends and identify potential risks.
- Resolve account queries and disputed invoices in a timely manner.
- Maintain accurate customer account records.
- Perform account reconciliations and investigate discrepancies.
- Ensure cash allocations are completed accurately and promptly.
- Monitor credit limits and recommend adjustments where required.
- Work closely with Sales, Customer Service, Operations, and Finance teams to resolve customer account issues.
- Build strong working relationships with customers to support effective collections.
- Provide guidance and expertise on credit control best practices across the business.
Requirements
- Minimum 5 years' experience in a Credit Control or Accounts Receivable role.
- Demonstrable experience managing high-value debtor ledgers.
- Strong knowledge of credit control processes and best practices.
- Excellent communication and negotiation skills.
- Ability to build and maintain positive relationships with customers.
- Strong analytical skills and attention to detail.
- Proficient in Microsoft Excel and accounting software.
- Ability to work independently and meet deadlines under pressure.
- Team-oriented with a focus on improving processes and systems.
- Comfortable with making Collection calls as well as taking incoming calls on a Rota basis.
Benefits
- Monday-Friday working pattern
- Hybrid Working Model
- 23 Day's Annual Leave
- Company Pension Scheme
- Company Sick Pay after qualifying period
- Shopping discounts with Perks at Work
- 24hrs access to EAP
- Volunteering Day
- Employee support network and mental health assistance
- Opportunity for career progression
