Senior Core Network Specialist

The Senior Core Network Specialist is responsible, in collaboration with our vendors, of operating, updating and maintaining all wireless core network equipment and configurations. The incumbent will also be a key player for the resolution of all incidents affecting the on-prem and cloud native core network. 

Under the supervision of the Director, Network Operations, the incumbent will work in collaboration with the various suppliers, vendors and technology partners and will notably manage the core network operations quality assurance of Terrestar’s service offer. He/she will be asked to operationalize, maintain and continually improve all core network incident, problem and change handling processes. All roaming from TSI core network to partner mobile network operators will be operated by the incumbent. 

* Travel may be required.

The main responsibilities are: 

Incident resolution and response

• Restoring normal service operation as quickly as possible and minimizing the adverse impact on business operations.
• Resolving core network (DRA/DEA) connectivity incidents and problems.
• Managing major incident records and processes.
• Communicating with relevant stakeholders throughout the incident lifecycle and identifying, maintaining and improving incident KPIs and SLAs. 
• Reviewing incidents and initiating improvements to services and to the incident management practice after resolution. 
• Converting recommendations into business requirements following incidents. 

Operational efficiency

• Continuous improvement of core network Incident Management Process.
• Documenting and updating alarm handling procedures.
• Planning and deploying network changes with zero-downtime.
• Serve as an internal consultant for Network Engineering and Operations.
• Training NOC staff on core network incident management best practices.
• Detailing and maintaining all incident handling test procedures and knowledge base. 

Service configuration management

• Ensuring that assets under the control of suppliers are identified, controlled and properly managed throughout their lifecycle. 
• Identify, control, record, report, audit and verify services and other configuration items (CIs), including versions, components, their attributes and relationships. 
• Maintain accurate configuration information on the historical, planned and current state of network connectivity services and other configuration items.
• Provide accurate configuration information to facilitate internal and external incident handling.  

Technical troubleshooting

• Participating in incident resolution by investigating complex core network incidents. 
• Identifying and documenting workarounds for one or several technological domains (Sat-Com, Cloud Computing, Wireless Networks, IP Networks, Security & Authentication)
• Reviewing and developing end-to-end core network incident KPIs using Office 365 and Power BI platform.
• Deploying and maintaining end-to-end roaming connectivity service alarms.
• Working with vendors and partners to improve core network availability.

Project and continuous improvement 

• Initiating and/or participating in technology projects and POCs (proof of concept) aimed at improving network operations efficiency. 
• Work with internal and external partners to improve overall core network connectivity/roaming performance.
• Seek out opportunities for improvement in technical solutions, process improvements, standardization efforts, automation projects and tools implementation.

Assume all related responsibilities.

COMPETENCY PROFILE AND MINIMUM REQUIREMENTS

Education/Experience/Certification

• Bachelor's degree in electronic, electrical, mechanical, computer or telecommunications engineering or other field combined with a minimum of 15 years’ experience in the telecommunications or information technology sector.
• Minimum of 7 years' experience in core network operations for a telecommunications operator.
• Minimum of 10 years’ experience in network operations incident handling for on-site and/or cloud native services.
• Minimum of 5 years' experience in core network configuration and 3GPP protocols (TCP/IP, NAS, EAP, SIP, DIAMETER, RADIUS, SDP, IMS, HTTP/2, IPSEC, HSS, APIs, MME)
• Technical expertise and hands on experience in at least 3 of 8 technology domains: Sat-Com, Cloud Computing and System-Administration, Sec-Ops, IP Networking, Value Added Services, Programming/Scripting, Operations Support System, Core & Ran Networks.

Other qualifications

• Knowledge of AGILE methodologies and prior experience with DevOps tools.
• Experience in the satellite industry is an asset.
• Experience with AWS or Azure cloud computing is a must.
• Experience with SecOps is an asset.
• Experience with ITIL best practices is a must.
• Fluency in English and French.
• Proficiency in the Microsoft Office 365 suite.
• 24/7 availability is a must.

Skills Required:

• Ability to develop constantly in a spirit of continuous learning. 
• Generates value and has an innovative spirit. 
• Demonstrates sound management of organizational risk and IT security. 
• Has a service approach.
• Team player and collaborative.
• Communicates effectively. 
• Plans and organizes work autonomously, rigorously and agilely.
• Has a strong business acumen.