At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Job DescriptionWe are seeking for a customer-focused and highly analytical Sr Manager Customer Experience (CX) and Conversation Rate Optimization (CRO) to join our E-commerce team. The successful candidate will oversee the entire customer journey for E-commerce prospects and customers and ensure a seamless experience across all touchpoints. You’ll have a busy diary and there’s incredible potential for growth. The key skills and experience we are looking for include:
- Define and implement E-commerce UX and CRO strategy to enhance the customer experience, drive growth in acquisition and retention and increase LTV across key markets.
- Develop and implement strategies to improve performance and conversion rates across all e-commerce touch points performance (including a website, emails, ads).
- Analyze data, customer feedback and user behavior to identify opportunities for improvement.
- Create a A/B and MVT roadmap and conduct testing to optimize E-commerce assets performance and improve conversion rates.
- Conduct customer surveys and gather insights to inform business decisions.
- Collaborate with Marketing, RnD and IT teams to ensure a seamless customer journey.
- Monitor and report on customer satisfaction metrics and KPIs
Qualifications
Your profile
- Bachelor's degree in Business, Marketing, or a related field; Master's degree preferred.
- Proven 7+ years’ experience in CX and CRO, ideally in an B2B e-commerce setting.
- Strong understanding of customer journey mapping and user experience (UX) principles.
- Proficiency with CRO tools and platforms.
- Strong understanding of customer segmentation, data analysis, and personalized marketing techniques.
- Experience with CRM and E-commerce tools is a plus.
- Strong analytical and problem-solving skills with the ability to interpret complex data and generate actionable insights.
- Strong written and verbal communication skills.
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Ready to lead the way? Apply now.
Additional InformationRewards & Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
