Senior Business Systems Engineer

Foxit Software is transforming the way organizations work with documents through fast, secure, and innovative PDF, eSignature, document workflow, automation, and AI-powered productivity solutions.

Used by businesses and individuals around the world, Foxit's technology enables customers to create, edit, collaborate on, automate, and securely manage digital documents across their organizations.

As Foxit continues building a more connected, intelligent, and scalable business systems ecosystem, we are looking for a Senior Business Systems Engineer to help optimize the enterprise applications, integrations, data flows, and processes that power our global business.

The Senior Business Systems Engineer partners with business and technology teams to translate complex business needs into scalable systems, processes, integrations, and technology solutions.

Sitting at the intersection of business operations, enterprise applications, data, and technology, this role will analyze business processes, define requirements, support solution design, improve application workflows, and help drive systems initiatives from discovery through implementation and adoption.

You will work closely with business stakeholders, application owners, Data Engineering, Analytics, and technical teams to improve the scalability, reliability, automation, and usability of Foxit's enterprise systems environment.

This is a hands-on role. In addition to business and systems analysis, you should be comfortable working directly with enterprise SaaS applications, integrations, configurations, workflows, testing, troubleshooting, and continuous improvement.

Foxit is also actively investing in AI-enabled operational efficiency. We are looking for someone who is curious about emerging technology and can identify practical opportunities to apply AI, automation, and intelligent workflows to real business challenges.

• Partner with business stakeholders to understand business needs, analyze processes, identify pain points, and recommend scalable systems solutions.

• Gather, analyze, and document business, functional, and technical requirements for application enhancements, integrations, automation initiatives, and operational improvements.

• Translate requirements into process flows, user stories, functional specifications, system requirements, and actionable delivery plans.

• Support and optimize enterprise SaaS applications, configurations, workflows, permissions, integrations, and operational processes.

• Partner with technical teams on APIs, system integrations, middleware, data flows, and cross-platform dependencies.

• Collaborate with Data Engineering and Analytics teams on reporting requirements, data quality, system dependencies, and downstream analytics.

• Lead or coordinate user acceptance testing (UAT), regression testing, deployment validation, release readiness, and post-launch stabilization.

• Participate in enterprise application implementations, enhancements, migrations, and transformation initiatives throughout the Software Development Lifecycle (SDLC).

• Troubleshoot complex application, workflow, integration, and data issues and coordinate resolution across business and technical teams.

• Identify opportunities to improve business processes through workflow automation, AI-assisted solutions, process standardization, and systems optimization.

• Develop and maintain process documentation, system diagrams, integration flows, requirements, runbooks, and operating procedures.

• Support change management, user enablement, training, and adoption of new systems and capabilities.

• Contribute to the long-term strategy and roadmap for business applications, integrations, automation, data enablement, and AI-powered business processes.

• Bachelor's degree in Information Systems, Business Administration, Computer Science, Data Analytics, or a related field, or equivalent practical experience.

• 5+ years of experience in business systems analysis, enterprise applications, application support, systems implementation, business process improvement, or a related discipline.

• Experience supporting and optimizing enterprise SaaS applications and business systems.

• Hands-on experience with systems integrations, APIs, workflow automation, and cross-platform business processes.

• Strong understanding of the Software Development Lifecycle (SDLC), including requirements, design, testing, deployment, and post-production support.

• Experience working in Agile, hybrid, and/or waterfall delivery environments.

• Demonstrated ability to translate business needs into functional and technical requirements and practical technology solutions.

• Experience analyzing business processes and identifying opportunities for automation, standardization, and operational improvement.

• Strong analytical, troubleshooting, and problem-solving capabilities.

• Experience working across business operations, technology, applications, data, and analytics teams.

• Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences.

• Ability to independently manage multiple priorities and drive initiatives in a fast-moving environment.

Experience with one or more of the following is highly desirable:

• CRM: Salesforce, HubSpot

• ERP: NetSuite

• CPQ / Revenue Operations: DealHub or similar platforms

• Marketing automation platforms

• Document workflow and productivity applications

• Microsoft technologies and cloud services

• Databricks or other cloud data and analytics platforms

• Integration middleware or iPaaS solutions

• API-based application integrations

• Business intelligence, reporting, and data governance

• Workflow and business process automation

• Enterprise application implementations or migrations

• AI-enabled enterprise applications, copilots, generative AI, intelligent document processing, and AI-assisted workflow automation

• You think in terms of systems and end-to-end processes, not just individual applications.

• You can move comfortably between business conversations and technical discussions.

• You ask the right questions, challenge inefficient processes, and turn ambiguity into actionable requirements.

• You are comfortable owning work from initial discovery through testing, implementation, and adoption.

• You build strong relationships with stakeholders and can influence across teams without relying on formal authority.

• You are naturally curious about emerging technologies and look for practical ways to use AI and automation to improve how work gets done.

• You balance strategic thinking with a willingness to get hands-on when needed.

• You value operational excellence, scalability, reliability, and continuous improvement.

This role works cross-functionally with teams across Foxit, including Business Operations, IT and Technology, Data Engineering, Analytics, Sales, Marketing, Finance, and other business functions.

The position combines business systems analysis, enterprise application management, project delivery, process optimization, integrations, automation, and emerging AI enablement, providing the opportunity to influence how Foxit's global business systems evolve and scale.