Senior Business Systems Analyst

Do you love creatively solving problems for customers?

Do you want an opportunity to effect change and make a difference at a leading technology organization?

Join our dynamic Enterprise Applications team!

The Enterprise Applications team helps Akamai staff deliver excellent customer service. This global team collaborates across functions, automating workflows for departments. By developing a unified framework of enterprise applications, the team drives Akamai's growth while achieving significant cost savings.

Partner with the best

As a Senior Business Systems Analyst, act as a strategic partner and trusted advisor within a dynamic global enterprise. Facilitate collaboration between business stakeholders and technical teams, ensuring successful outcomes. Take ownership of complex initiatives, focusing on seamless collaboration and effective results beyond traditional requirement gathering.

As a Senior Business Systems Analyst, you will be responsible for:

• Partnering with global stakeholders to identify intricate business challenges, providing consultative insights, and recommending scalable CRM solutions aligned with organizational objectives.
• Facilitating alignment among differing business units, efficiently managing scope, and guiding stakeholders toward standard system capabilities to reduce technical debt.
• Leading discovery workshops and converting unclear business needs into detailed business and functional requirement documents (BRDs/FRDs).
• Collaborating closely with Developers, Technical Architects, Managers, and QA to confirm feasibility, craft user stories, and align on requirements pre-execution.
• Embedding deeply with delivery teams throughout the SDLC, resolving blockers, addressing technical dependencies, and ensuring timely delivery of high-quality solutions.
• Mapping upstream and downstream data flows, ensuring seamless integrity and alignment across diverse global business processes effectively.
• Leading end-to-end User Acceptance Testing (UAT) cycles, defining test scenarios, and coordinating business testers.
• Providing mature post-go-live support (Hypercare), triaging complex user issues alongside developers, and ensuring smooth business adoption.

Do what you love

To be successful in this role you will:

• Bring 6+ years of professional experience with practical expertise in STEM fields like Computer Science or Information Systems.
• 4+ years of experience explicitly operating in a Business Systems Analyst or Technical BA capacity for enterprise-class systems.
• 4+ years of hands-on experience with the Salesforce CRM platform, understanding its core architecture, capabilities, and limitations.
• Demonstrate expertise in crafting comprehensive functional requirements, technical user stories, and precise data mapping matrices for development teams.

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.