Senior Business Analyst

Senior Business & Systems Analyst — AI-Native Delivery

The Opportunity

You will translate business intent into system-level precision: domain models, state machines, integration contracts, and executable policy rules that AI agents and engineering teams can act on without interpretation gaps. You will own the full specification lifecycle — from stakeholder discovery through system design validation to behavioural sign-off — and you will set the standard others follow.

This is a role for someone who has experience in  both the insurance business and technical dimensions of requirements in complex environments, and who is ready to apply that dual expertise at the frontier of AI-augmented enterprise delivery.

What You'll Do

Strategic Discovery and Business Requirements Leadership

• Own end-to-end requirements across multiple concurrent programmes — translating business strategy into delivery-ready artefacts without loss of intent or regulatory nuance

• Lead structured discovery with C-suite sponsors, business owners, underwriters, claims leaders, and Product leadership across insurance lines (commercial, specialty, claims, reinsurance, financial reconciliation)

• Employ GenAI tools to produce requirements that are precise enough for agent execution: not narrative documents, but structured artefacts with unambiguous scope, measurable acceptance criteria, and explicit constraint boundaries

• Hold scope discipline under executive pressure; own sign-off without escalation and defend decisions with documented rationale

• Conduct gap analysis between legacy system behaviour and target state design — identifying data quality issues, integration constraints, and migration risks at specification level before build begins

• Perform SQL-based data interrogation independently to validate assumptions, profile source data, and verify transformation logic prior to engineering handoff

• Assess system-level feasibility of proposed solutions: identify architectural constraints, integration boundaries, and non-functional implications early in the discovery cycle

• Author integration system behaviour under partial failure, downstream unavailability, and data inconsistency scenarios — as first-class specification artefacts

• Collaborate with the Tech Lead and Enterprise Architecture to ensure NFRs are architecturally validated before sprint commitment

AI Agent Contract Authoring and Governance

• Produce and own the structured artefacts that govern AI agent execution: canonical input/output examples, error catalogues, prohibited behaviour constraints, system boundary definitions, and integration failure contracts

• Define prompting strategies, model constraint boundaries, hallucination guardrails, and human-in-the-loop control points for GenAI-enabled features — grounded in system-level understanding of what the underlying data and integrations can reliably support

• Establish programme level AI specification best practices

• Lead the BA/SA-agent execution loop across complex, multi-dependency initiatives: classify outcomes, author targeted re-submission instructions, and drive convergence to verified output

• Provide final behavioural sign-off once outputs meet acceptance criteria across all specification artefacts — business, system, regulatory, and integration dimensions

• Partner with engineering principals, data architects, and GenAI SMEs throughout the SDLC to ensure requirements fidelity is maintained end-to-end

Insurance Domain and Regulatory Authority

• Bring deep insurance domain expertise to specification decisions — ensuring regulatory intent is embedded as executable policy rules and system constraints, not compliance footnotes

• Serve as the domain authority bridging underwriting, claims, actuarial, finance, and operations stakeholder communities with engineering and AI delivery teams

• Identify where legacy system constraints, poor data quality, or integration boundaries create delivery risk — and define mitigation strategies at specification level before they become build defects

• Set and maintain specification quality standards across the BA and SA communities; review and technically sign off the work of junior practitioners

• Lead or contribute to the BA-to-SA upskilling programme; build internal capability in systems modelling, integration design, and AI-ready specification practice

What We're Looking For

Essential

• 10–15 years of progressive experience spanning Business Analysis and Systems Analysis, with a substantial portion in insurance or regulated financial services

• Deep insurance domain expertise across at least two of: commercial lines policy administration, claims, specialty, reinsurance, financial reconciliation, or regulatory reporting

• Proven ability to produce requirements that hold under engineering scrutiny, regulatory review, and AI agent execution — with minimal rework

• Expert-level systems modelling: domain models, state machines, data flow diagrams, sequence diagrams, ERDs, and field-level data specifications

• SQL proficiency: independently query, validate, and interrogate enterprise data to support requirements decisions without reliance on engineering

• Demonstrated ability to manage competing priorities across senior stakeholders, hold scope discipline, and drive sign-off independently

• Programme-scale delivery experience in SAFe, Scrum, or equivalent Agile environments

• Experience mentoring or technically leading BA/SA teams across complex programmes

• Direct experience with AI-assisted delivery, prompt engineering, or GenAI tooling in an enterprise context

Why This Role Matters

The constraint in AI-augmented delivery is not model capability — it is specification quality. Vague requirements produce vague output regardless of how capable the agent is. The Senior Business & Systems Analyst — AI-Native Delivery exists because someone needs to hold the standard: business precision and system rigour, unified in a single artefact set that AI agents and engineers can act on without filling in the gaps themselves.

For someone with 10–15 years of insurance domain expertise, a reputation for requirements that hold, and the systems instinct to model what the business actually means — this is the role where that combination becomes a force multiplier for the entire delivery organisation.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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