Company Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
More about our mission.
Job Description
The team you’ll be working with: Getting Help
Join our dynamic Getting Help team, where we focus on understanding and addressing the root causes of customer queries to enhance their overall experience with Wise. Our mission is to deliver a tailored customer support experience that scales globally with our growth and helps minimise operational costs.
We emphasise self-service solutions that allow customers to resolve their issues instantly and effortlessly. By investigating why users contact us, we identify underlying problems and work closely with other product teams to implement effective solutions. This collaborative approach ensures that our support channels provide the right answers, whether through self-service options or directing users to the appropriate support resources.
In order to solve customer problems more effectively, we also developed chat as a support channel. 💪
Our main vision points are:
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Scalability: Develop solutions that scale with the growing needs of Wise and our customers
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Effortless Experience: Develop intuitive self-service solutions that allow customers to resolve their issues quickly and independently.
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Customer-Centric: Focus on understanding and addressing the underlying causes of customer queries to prevent future issues.
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Collaboration: Work closely with other product teams to enhance the overall customer experience by sharing insights and implementing effective solutions.
What do we expect from you?
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6+ years of experience Java or other JVM based language, experience with Spring framework
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Experience with CI/CD pipelines and Distributed and Concurrent Systems
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A strong product mindset and passion for user experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points
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Being able to work independently on customer problems is a key to success - you take responsibility and end-to-end ownership of your projects: drive and own them to make sure we hit the goals we want to achieve
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Great communication skills and the ability to articulate complex, technical concepts to non-technical audience
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Experience working with relational databases, writing and reading SQL queries (query optimisation and experience with non-relational databases is a plus)
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You believe in and follow best coding practices, code reviews and open feedback
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Being able to propose technical solutions that optimise for latency and throughput at the same time
What does success look like?
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You’ll have onboarded and found your place through understanding your team and tribe vision and how you can contribute.
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You’ll understand how our values can help you guide your work.
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You’ll understand the reasons behind operational challenges and customer difficulties and how to go about solving them.
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You’ll be collaborating closely with product managers, data scientists, data analysts, engineers and other product teams in order to deliver impact
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Understand our customers and the impact our product makes on their lives.
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You’ll help us scale-up and build world-class customer support solutions by finding solutions to our technical challenges and opportunities.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Top Skills
What We Do
We’re making a positive, irreversible change in the world of finance. Together.
People on every continent around the world are choosing Wise to help them live, travel and work internationally. We’re the fairest, easiest way to send money overseas.
Built by and for people who live global lives, we make sending money abroad up to 8 times cheaper than the bank. This is money without borders - instant, convenient, transparent and eventually free.
For our customers, using Wise is as simple as sending money from A to B, but behind our app and website is a complex engine of currencies and routes, that’s being designed, built and powered by our talented teams in cities around the world.
We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.
Why Work With Us
We are a mission-driven company, looking to change banking for the better. Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So, we’re building a new one. If you're looking for an autonomous work environment, where you'll face cool challenges, learn and grow, you'll like working at Wise
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