At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped nearly 80 million learners and more than 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page.
Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, Mexico City and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. Learn more about us on our company page.
About youYou’re a seasoned Atlassian professional and tech enthusiast with a passion for the latest trends and advancements in the Atlassian ecosystem. Your keen eye for detail ensures that applications are configured and maintained to the highest standard, and you excel at solving complex problems proactively. As a forward-thinking team player, you contribute positively to a collaborative environment, consistently seeking ways to enhance functionality and improve user experiences. With a strong customer-centric approach, you are dedicated to providing exceptional support and training to end-users.
About this roleThe Senior Systems Engineer of Atlassian Cloud Platform will be will be part of the Corporate IT Engineering team at Udemy and will be responsible for the management and administration of Udemy’s core IT services application stack with the primary responsibility of managing and maintaining our suite of Atlassian products, including Jira, Jira Service Management, and Confluence. This role requires deep expertise in configuring, optimizing, and supporting these applications to ensure they meet the needs of our business and drive productivity and collaboration across teams.
What you'll be doing- Manage and Administer: Oversee the administration of Atlassian Cloud applications, including Jira Software, Jira Service Management, and Confluence.
- Configuration and Customization: Collaborate with cross-functional teams to configure and customize applications to support business processes. Implement workflows, screen schemes, permission schemes, and other configurations.
- User Support and Training: Provide expert-level support and training to end-users. Develop best practices, guidelines, and documentation to enhance user knowledge and application usage.
- Performance and Optimization: Monitor application performance and work with stakeholders to continuously optimize systems for user efficiency and satisfaction.
- Integration and Automation: Implement and manage integrations with other tools and systems. Leverage automation to streamline processes and reduce manual workload.
- Security and Compliance: Ensure applications adhere to company security policies and industry standards. Manage access and permissions to maintain compliance and data integrity.
- Minimum of 5 years demonstrable experience administering Atlassian cloud products, including Jira, Jira Service Management, and Confluence
- Knowledge of ITIL processes and experience in a service management environment is desirable.
- Atlassian certifications such as Atlassian Cloud Organization Admin or Jira Administration for Cloud are preferred.
- Knowledge or experience with administering other corporate IT systems such as Okta, Google Workspace, Slack is a plus.
- Expertise in configuring and customizing Atlassian Cloud applications to meet business requirements.
- Experience with scripting and automation (e.g., using Jira Automation or other 3rd party workflow automation tools, scripting languages) is a plus.
- Strong problem-solving skills with the ability to work independently
- Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
Life at UdemyWe aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits and Ireland Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
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