Senior Atlassian Cloud Engineer

This hybrid position requires two days per week in our Dublin office. About you 

You’re a seasoned Atlassian professional and tech enthusiast with a passion for the latest trends and advancements in the Atlassian ecosystem. Your keen eye for detail ensures that applications are configured and maintained to the highest standard, and you excel at solving complex problems proactively. As a forward-thinking team player, you contribute positively to a collaborative environment, consistently seeking ways to enhance functionality and improve user experiences. With a strong customer-centric approach, you are dedicated to providing exceptional support and training to end-users.

About this role 

The Senior Systems Engineer of Atlassian Cloud Platform will be will be part of the Corporate IT Engineering team at Udemy and will be responsible for the management and administration of Udemy’s core IT services application stack with the primary responsibility of managing and maintaining our suite of Atlassian products, including Jira, Jira Service Management, and Confluence. This role requires deep expertise in configuring, optimizing, and supporting these applications to ensure they meet the needs of our business and drive productivity and collaboration across teams. 

What you'll be doing

• Manage and Administer: Oversee the administration of Atlassian Cloud applications, including Jira Software, Jira Service Management, and Confluence.
• Configuration and Customization: Collaborate with cross-functional teams to configure and customize applications to support business processes. Implement workflows, screen schemes, permission schemes, and other configurations. 
• User Support and Training: Provide expert-level support and training to end-users. Develop best practices, guidelines, and documentation to enhance user knowledge and application usage.
• Performance and Optimization: Monitor application performance and work with stakeholders to continuously optimize systems for user efficiency and satisfaction.
• Integration and Automation: Implement and manage integrations with other tools and systems. Leverage automation to streamline processes and reduce manual workload.
• Security and Compliance: Ensure applications adhere to company security policies and industry standards. Manage access and permissions to maintain compliance and data integrity.

What you’ll have

• Minimum of 5 years demonstrable experience administering Atlassian cloud products, including Jira, Jira Service Management, and Confluence
• Knowledge of ITIL processes and experience in a service management environment is desirable.
• Atlassian certifications such as Atlassian Cloud Organization Admin or Jira Administration for Cloud are preferred.
• Knowledge or experience with administering other corporate IT systems such as Okta, Google Workspace, Slack is a plus.

About your Skills

• Expertise in configuring and customizing Atlassian Cloud applications to meet business requirements.
• Experience with scripting and automation (e.g., using Jira Automation or other 3rd party workflow automation tools, scripting languages) is a plus.
• Strong problem-solving skills with the ability to work independently
• Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. 

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Ireland:

• Core Benefits: Comprehensive medical, dental, life and income protection coverage

• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay

• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

• Retirement: 7% employer matching Defined Contribution Master Trust

• Holidays: 25 paid holidays throughout the year plus bank holidays

About our Dublin location 

Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We’ve invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy. 

We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture. With so many diverse perspectives, languages, and ethnicities coming together here, it’s no surprise that our Dublin office has been thriving. 

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