Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
The Sr Associate Deal Operations Manager will be an individual contributor role and will be responsible for customers annual reporting process. They will supervise existing subscriptions, establishing best practice subscription review processes and proactively getting in touch with customers on a regular basis.
This role will be cross-functional working closely with Renewals, Sales, Customer Success, Customer Operations, Finance & Legal. Success in the role requires a standout colleague approach, ability to independently work across organizations with disparate needs, creativity and original thinking to proactively identify new and different approaches to analyzing data, and to synthesize multiple information sources to generate fresh strategic insights.
About the Role
Perform and complete reviews to identify trends and uncover useful insights with regards to subscription licensing.
• Responsible for identifying, qualifying and closing subscriptions reporting process in a timely-manner.
• Proactively supervise customer base adherence with their subscription agreements.
• Liaise with team members and customers to ensure issues are resolved timely, while being cognizant of overall customer relationship.
• Provide mentorship and expertise that supplies to adherence with Workday’s subscription agreements.
• Contribute to the development of Workday’s subscription review process.
• Prepare monthly reports outlining subscription KPI’s.
• Participating in process and system improvements by acting as a Subscriptions operations subject matter authority.
About You
Minimum of 2+ years’ experience in field.
• Proficiency with Salesforce.com is preferred.
• Expert knowledge of Microsoft Excel and experience with modeling and analysis is crucial in performing the role successfully.
• Ability to turn large volumes of data into relevant and insightful analysis.
• Extensive attention to detail with a high level of dedication to process adherence and a strong focus on business simplification.
• Strong teammate able to represent Workday’s outstanding customer experience while handling critical customer discussions.
• Comfortable communicating and engaging with cross-functional teams and executive management.
• Proactive, creative, entrepreneurial and results oriented.
• Strong written and verbal communication skills.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Workday Pay Transparency Statement
Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Top Skills
Workday Dublin, Dublin, IRL Office
Dublin, Ireland
