Senior Analyst, Workforce Optimization

What Workforce Optimization contributes to Cardinal Health

Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing/scheduling effectiveness, planning and decision-making.

Qualifications

• Bachelor's degree preferred or equivalent business experience
• Minimum of 3 years experience in Workforce Management specifically MIS
• Analytical skills that allow for the development of data-driven reports
• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Ability to use SQL and Microsoft Excel to create pivot tables, graphs, and charts
• Scheduling experience is a plus
• Advanced proficiency in Microsoft Excel
• Working knowledge with Verint, Genesys Cloud, Pure Insights, Nice, AWS or similar WF tools (frontend and backend)
• Strong communication skills
• Experience working with internal/ external stakeholders in multiple geographic regions
• Analytical with attention to detail
• Creative and problem solving oriented
• Proficient in handling Tableau, Alteryx and Power BI
• Willing to work US hours and report on site (hybrid set-up)

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Able to meet deadlines and applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new and existing projects

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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