Senior Analyst, ServiceNow - Discovery

What IT Client Services contributes to Cardinal Health
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

ServiceNow Data (CMDB & Discovery) Administrator/Developer Role: Pivotal role in overseeing the Configuration Management Database (CMDB) and Discovery processes within the ServiceNow platform. This position is integral to the Application Development & Maintenance team, with a primary focus on operational tasks alongside data integrity, management practices, and system enhancements. Operational responsibilities encompass the day-to-day management and optimization of CMDB and Discovery operations to ensure seamless functionality.

Essential Duties and Responsibilities

• Operational Effectiveness: Responsible for completing ServiceNow Data Incidents, Defects, and Tasks according to established SLA’s. Perform daily health checks on CMDD, Discovery data including monitoring jobs, data loads and mid servers.  Resolve errors by implementing permeant corrective actions.
• Integration and Development: Develop and integrate ServiceNow with external systems to enrich CMDB data, utilizing REST, SOAP APIs, and other web services. Focus on automating data import, de-customizations, and synchronization processes to ensure up-to-date information.
• Continuous Improvement: Recommend and implement enhancements to improve data quality & process efficiency. Support build projects when required.

Qualifications

• 2-4 years of experience with at least 2 years hands on experience in CMDB & Discovery
• BA, BS, or equivalent experience in related field.
• Working experience on ITSM processes and Cloud (GCP, AWS, Azure).
• Understanding of service graph connectors, various data sources, Network, Servers, Databases, ITSM Modules such as Incident, Change and Problem
• Working experience with scripting and automation in ServiceNow (JavaScript, Unix shell scripting, Windows scripting, PowerShell, Perl, Python).
• Working experience with web technologies and APIs (REST, SOAP).
• Excellent analytical and problem-solving skills, with the ability to generate actionable insights from data.

Certifications/Trainings preferred:

• ServiceNow Fundamentals
• ServiceNow Discovery Fundamentals
• ServiceNow Certified Implementation Specialist – Discovery
• Configuration Management Database (CMDB) Fundamentals
• ITILv4 Foundations

What is expected of you and others at this level?

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
• Works on projects of moderate scope and complexity Identified possible solutions to a variety technical problem and takes action to resolve Applies judgment within defined parameters.
• Receives general guidance and may receive more detailed instruction on new projects Work reviewed for sound reasoning and accuracy.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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