Details of the role and how it fits into the team
Deutsche Bank Technology in Berlin:
DB Technology is a global team of tech specialists, spread across multiple trading hubs and tech centres. We have a strong focus on promoting technical excellence – our engineers work at the forefront of financial services innovation using cutting-edge technologies.
Our Berlin location is our most recent addition to our global network of tech centres and growing strongly. We are committed to building a diverse workforce and to creating excellent opportunities for talented engineers and technologists. Our tech teams and business units use agile ways of working to create #GlobalHausbank solutions from our home market.
Indra is the central program driving the introduction and safe scaling of AI at DB. Focus is identify AI potential across various banking operations, driving funded use cases into production to create value and confidence and scale across the bank, creating selected shared services with embedded safety to enable low cost scale, developing an AI Workbench for developers for safe AI development at pace, and introducing AI controls whilst aiming to maintain time to market.
Your key responsibilities
Provide hands on technical support for a suite of AI applications/platforms within Deutsche Bank
Build up technical subject matter expertise on the applications/platforms being supported. Including business flows, the application architecture, and the hardware configuration.
Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3.
Conduct real time monitoring to ensure application SLAs are achieved.
Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support.
Your skills and experiences
Years of experience in providing hands on IT support and interacting with application end users.
Bachelor’s degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma).
Good analytical and problem-solving skills.
Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels.
Experience using operating systems such as UNIX, Linux and Wintel from the command line interface. Knowledge of commands need to navigate, troubleshoot issues and provide status of these systems.
Preferred: Experience in Google Cloud
What we offer
We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.
Emotionally and mentally balanced
A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.Physically thriving
We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition.Socially connected
Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.Financially secure
We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle or “Deutschlandticket”.
Since our offerings slightly vary across locations, please contact your recruiter with specific questions.
This job is available in full and parttime.
In case of any recruitment related questions, please get in touch with Kilian Weber.
Contact Kilian Weber: +49 (30) 34073087
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
