Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Our Sales Development organization is a key driver of Intercom’s growth, acting as both a talent pipeline and a revenue engine. We identify and engage prospects globally, guiding them through the early stages of the sales process — and laying the foundation for future careers across our Go-to-Market teams.
At Intercom, we’re customer-obsessed and committed to transforming online customer service through a human + AI approach. We believe in balancing working hard with working smart — using data, strategy, and creativity to drive results and continuously improve.
We’re looking for a summer intern to join our Strategic and Enterprise Sales team for a two-month placement. This is a great opportunity to gain hands-on experience in B2B sales operations, account research, and CRM data enrichment, while directly supporting teams that impact revenue and work directly with our flagship AI product.
You’ll play an important role in enhancing the quality of our account and contact data, enabling our Account Executives and Business Development Representatives to better engage with high-potential prospects.
What will I be doing?- Validate key decision-makers across a list of Strategic and Enterprise accounts
- Clean and enrich contact data in Salesforce
- Prepare detailed research briefs for top accounts
- Build org maps for key personas, including roles in Support, Product, AI, and Digital Transformation
- Currently pursuing a Bachelor's degree in Business, Sales, Technology, or a related field — or early in your career with less than 1 year of professional experience
- Detail-oriented and analytical, with strong research skills
- Excellent verbal and written communication skills
- Motivated to build a career in sales and technology
- Comfortable using tools like LinkedIn and Google Workspace
- Proactive and self-motivated, able to manage tasks independently with light guidance
- Interested in technology, sales, AI, and customer experience
- Fluent in English
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Top Skills
Intercom Dublin, Dublin, IRL Office
2nd Floor, Stephen Court, 18-21 St. Stephen’s Green, Dublin, Dublin, Ireland
