ICAP Employment Solutions is currently seeking a detail-oriented and analytical Sales Digital Operations Specialist to support its client, a leading company in the insurance industry, located in Athens.
The successful candidate in this role will support the rollout and day-to-day operation of the Agent Digital Office (ADO) platform, ensuring a seamless onboarding experience for insurance agents. Acting as the main point of contact, you will provide training, guidance, and first-line support, while also managing digital content through the YEXT platform and collaborating with internal teams to enhance the overall user experience.
Key Responsibilities:
- Coordinate the onboarding and activation of insurance agents on the Agent Digital Office (ADO) platform.
- Deliver training sessions and provide ongoing guidance to insurance agents, ensuring effective adoption and use of the platform.
- Serve as the first point of contact for agents, responding to inquiries and resolving day-to-day platform-related issues.
- Upload, organize, and schedule digital content through the YEXT platform.
- Work closely with internal teams to resolve technical and operational issues and continuously improve user experience.
- Monitor onboarding activities and support the successful execution of rollout waves.
- Maintain accurate records, documentation, and reporting related to onboarding and support activities.
Requirements
- Bachelor’s degree in business administration, Marketing, Communications, Information Technology, or a related field.
- Previous experience in customer support, training, digital operations, or project coordination will be considered an asset.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with insurance agents and internal stakeholders.
- Strong organizational and coordination skills with excellent attention to detail.
- Customer-oriented mindset and a proactive approach to problem-solving.
- Ability to manage multiple priorities in a fast-paced environment.
- Good knowledge of Microsoft Office (Excel, Word, PowerPoint).
- Experience with CRM, CMS, or digital platforms is considered an advantage.
- Excellent command of Greek and English, both written and spoken.
Benefits
- The opportunity to join a leading insurance company undergoing an exciting digital transformation.
- A dynamic, collaborative, and supportive working environment.
- Ongoing training and professional development opportunities.
- Exposure to innovative digital tools and technologies.
- The opportunity to work closely with cross-functional teams and a nationwide network of insurance agents.
- Competitive remuneration package and additional employee benefits.
If your resume meets the requirements of the job position, we will contact you by phone to schedule a meeting.
*We handle every application with responsibility and absolute confidentiality.
**In line with the EU Pay Transparency Directive (EU) 2023/970, the salary range applicable to this position will be communicated to candidates by our consulting team during the initial telephone contact, before the interview process begins.
