Sales Development Representative

About EdgeTier

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

This is an incredible opportunity, and we’d love for you to join us on this journey!

Are you passionate about sales, love working with innovative technology, and want to play a key role in a growing company? EdgeTier is at the forefront of transforming how businesses interact with their customers, and our clients love the impact our solutions deliver. Now, we're looking for a dynamic Sales Development Representative (SDR) to accelerate our growth and help us expand our customer base.

What You’ll Do

As an SDR at EdgeTier, you’ll:

• Identify and engage high-potential customers: Research and prospect potential clients, contributing to growing our revenue.

• Drive innovative outreach: Develop, launch, and test outbound campaigns, leveraging tools like HubSpot and personalised video messaging.

• Nurture leads: Build relationships with prospects and guide them through the sales funnel.

• Collaborate with Account Executives: Support demos, sales calls, and the overall sales cycle to ensure a seamless customer experience.

• Utilise social networks: Tap into LinkedIn and other platforms to uncover new opportunities and strengthen connections.

• Impact our future: Work closely with senior leadership to refine and execute our sales strategy.

Why You’ll Succeed

We’re looking for someone who:

• Has 2+ years’ experience as a Sales or Business Development Representative.

• Experience in a primarily outbound lead generation role.

• Thrives on pushing boundaries and creating innovative outreach methods.

• Excels in researching and personalising outreach, ensuring each lead feels valued and understood.

• Boasts a track record of success, consistently exceeding targets.

• Is adaptable, self-motivated, and ready to thrive in a high-growth start-up environment.

• Communicates clearly, with strong written and verbal skills.

• Has resilience, a positive attitude, and enjoys working with people.

EdgeTier Company Values

At EdgeTier, we’re passionate about building a team of high performers who believe in our mission. Guided by our four core values, we ensure these principles shape everything we do, including how we grow our team.

1. Be Accountable

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.

1. Deliver Value to Customers

We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure it does. Solving problems and making things easier for our customers is at the core of everything we do.

1. Keep Growing

We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better, we’re always pushing ourselves to embrace the challenge and get out of our comfort zone.

1. Have Craic & Be Sound

We’re passionate about what we do, but we also know how to have the craic (fun!). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.

Why you should join us

• Be part of an Irish company that's innovating and revolutionising the customer service industry!

• We're humble but have won lots of awards. #11 in Deloitte's Technology Fast 50, Sifted Europe's Fastest-Growing Startups, Wired Europe's Hottest Startups, Technology Innovation of the Year, + many more!

• Everyone at EdgeTier shares in the success. We offer generous share options, and a bonus structure to round out each compensation package.

• Keep Growing budget of €2,000 annually to spend on your professional growth and learning.

• Enjoy your time outside of work with 23 days of annual leave in addition to annual company shut-down days, a fully paid sabbatical after 4 years of service, and increasing leave entitlements with continued tenure.

• We invest in your health & wellbeing with health insurance, a bike-to-work scheme, and future security with a company-matched pension plan (for Ireland-based employees).

• We mean business when it comes to having the craic. Join us for our legendary company get-togethers and off-sites!

EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.