Revenue Operations Lead

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

This is an incredible opportunity, and we’d love for you to join us on this journey!

EdgeTier is currently looking for a Revenue Operations Lead to join our team on a full time basis. This hands on role will be perfect for someone who is proactive about using data to drive business decisions. The successful candidate in this role will work with a variety of stakeholders across the sales and management team to drive our commercial strategy forwards.

This role will operate on a hybrid basis and be based out of our Dublin office.

As our new Revenue Operations Lead, you'll be a key player in enabling the success of our sales team. You'll achieve this through reviewing our sales process and tools, proactively improving and resolving bottlenecks where appropriate, shaping and driving EdgeTier's commercial strategy, and using data to elevate and guide our commercial team. While no two days in a start up are ever the same, some of your more typical responsibilities will include:

• Managing our CRM (Hubspot) and related systems.

• Promoting new tooling and bringing new technology for testing.

• Ensuring all systems have reliable data to manage all commercial aspects of the company.

• Aligning sales, marketing, and customer success teams around shared revenue goals.

• Shaping the go-to-market strategy and leading in its execution. Partnering with C-Level during planning and delivery.

• Working with Marketing on lead scoring, campaign tracking, and attribution.

• Working with Customer Success on renewal processes, upselling playbooks, and measuring progress.

• Building and maintaining dashboards and reports for sales, marketing, and customer success.

• Completely understanding all funnel metrics and surfacing insights to the wider team.

• Analysing revenue performance and recommending improvements.

• Accurately forecasting revenue across commercial teams.

• Iterating and improving on forecasting models.

• Defining, measuring, reporting on, and improving the key processes involved in how teams interact, eg. where inbound leads go, response times, deal stages, handovers, etc.

• Identifying bottlenecks or inefficiencies in key processes and solving them.

• Leading initiatives within the company such as territory planning, comp plan design, defining partnering strategy, etc.

• Being responsible for metric improvements in the commercial function.

• Recommending improvements and owning the implementation of them.

• Acting as a project manager for strategic commercial initiatives.

You are a Revenue Operations Lead who is hands-on and proactive. You'll be naturally curious about data and eager to understand the why behind the numbers you encounter. You'll also be a strong team player capable of using both your rapport-building skills as well as your data driven mindset to turn strong personalities around to your way of thinking.

• 3 to 5 years of Revenue Operations experience in a start up environment or as the sole Revenue Operations contributor for a large territory/team.

• Previous experience working within the SaaS, IT, Tech, or a similar industry.

• Previous experience working with a CRM and Sales enablement tools.

• Strong ability to work with data, build dashboards and reports, and communicate findings effectively to relevant stakeholders.

• Strong interpersonal skills.

• Previous experience using Hubspot

• Previous sales enablement experience

At EdgeTier, we’re passionate about building a team of high performers who believe in our mission. Guided by our four core values, we ensure these principles shape everything we do, including how we grow our team.

1. Be Accountable

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.

1. Deliver Value to Customers

We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure it does. Solving problems and making things easier for our customers is at the core of everything we do.

1. Keep Growing

We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better, we’re always pushing ourselves to embrace the challenge and get out of our comfort zone.

1. Have Craic & Be Sound

We’re passionate about what we do, but we also know how to have the craic (fun!). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.

• Be part of an Irish company that's innovating and revolutionising the customer service industry globally!

• We're humble, but have won lots of awards. #11 in Deloitte's Technology Fast 50, Sifted Europe's Fastest-Growing Startups, Wired Europe's Hottest Startups, Technology Innovation of the Year, + many more!

• Everyone at EdgeTier shares in the success. We offer generous share options, and a bonus structure to round out each compensation package.

• Keep Growing budget of €2,000 annually to spend on your professional growth and learning.

• Enjoy your time outside of work with 23 days of annual leave in addition to annual company shut-down days, a fully paid sabbatical after 4 years of service, and increasing leave entitlements with continued tenure.

• We invest in your health & wellbeing with health insurance, a bike-to-work scheme, and future security with a company-matched pension plan (for Ireland-based employees).

• We mean business when it comes to having the craic. Join us for our legendary company get-togethers and off-sites!

EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Thinking of using AI as a part of your job application? Please read our AI recruitment policy before you do.

Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.