Easy Apply
Easy Apply
The Research Operations Coordinator supports research studies by managing participant communications, onboarding, administrative tasks, and enhancing team workflows for WHOOP Labs.
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to optimize their performance through a deeper understanding of their bodies and daily lives. WHOOP Labs is the product development research arm of WHOOP, focused on conducting human subjects research to develop next-gen features and technology.
As a WHOOP Labs Research Operations Coordinator, you will work alongside the WHOOP Labs team to support research operations for studies happening across the lab. Your efforts will help the organization continue to push the envelope and lead the wearables industry.
RESPONSIBILITES:
- Conduct participant onboarding upon lab arrival including greeting participants, answering questions, enforcing policies (e.g. late arrival, phone use), and informed consent
- Help manage participant communications through email and SMS
- Conduct community outreach to support participant panel development including researching local organizations, identifying relevant points of contact, and opening communications
- Conduct a range of administrative and logistical tasks to support new studies that come into the lab such as device management, participant compensation, survey distribution, or data entry
- Collaborate on Research Operations projects aimed at improving efficiency, and contribute ideas that enhance team workflows, participant experience, and the scalability of operations
- Track success metrics for ReOps projects you own
- Strong organizational skills and ability to create documentation for ReOps initiatives
QUALIFICATIONS:
- Experience related to customer service, hospitality, or other “front of house” roles
- Experience communicating with study participants in person, via email, and through SMS
- Strong attention to detail and able to stay organized in a fast-paced environment
- Comfort learning and using technical tools, including but not limited to Google Sheets, internal platforms, and third-party systems
- Interest in analytics, interpreting data, and using reports to identify trends to inform process improvements
- Strong interpersonal communication skills
- Bachelor's Degree or above in any relevant field
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.
Top Skills
Google Sheets
Internal Platforms
Third-Party Systems
Similar Jobs at WHOOP
Fitness • Hardware • Healthtech • Sports • Wearables
Develop and optimize machine learning algorithms for training applications, collaborating with teams to integrate data sources and deliver insights.
Top Skills:
AWSDockerGCPKubernetesPythonSQL
Fitness • Hardware • Healthtech • Sports • Wearables
As an Engineering Manager, you'll lead a team of engineers, manage projects, ensure adherence to best practices, mentor team members, and drive innovation.
Top Skills:
DeploymentSoftware DevelopmentTesting
Fitness • Hardware • Healthtech • Sports • Wearables
The Senior Business Analyst will collaborate with various teams to analyze product algorithms, drive data-driven proposals, and improve member experience through insights and strategy.
Top Skills:
Ai ToolsEppoHightouchIterableSnowflakeSQL
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
