Receptionist/ Administrator

Role/Purpose:
Acts as primary point of contact for visitors with the company. Receives and directs people, calls, issues, and deliveries to the appropriate department or
employee. Supports personnel that provide basic clerical support in a variety of administrative settings. Performs all work with the primary goal of customer
satisfaction. Maintains a diligent sense of safety and security for company sites.
This position typically reports to Workplace Manager
 

Principal Duties and Responsibilities

CUSTOMER AND EMPLOYEE SUPPORT:

• Act as point of contact in case of an emergency or disaster, coordinating with workplace staff.

• (May) perform related administrative tasks; filing, emailing mass communications, scheduling or purchasing duties using purchasing software system.

• Answer incoming calls, either directly to reception or redirected from phone system. Answer inquiries directly or direct calls to the appropriate employee. Use company intranet to look up employees’ contact information. Communicate with employees on site-specific issues (i.e. found keys, car lights on, etc.).

• Maintain Reception manual and phone lists.

• Answer and assist customers inquiring about Company technical support policy.

• Maintain current knowledge base of Company products and information by reading Company News and Sales emails,

• announcements, and product brochures.

• Assist with Conference room bookings, liaise with host to coordinate and support events; handle event set-up and/or clean up

• In some locations (may) manage the ACE space and support requests

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SPECIFIC RECEPTIONIST DUTIES AND RESPONSIBILITIES:

• Provide continuous coverage for the front desk. Greet visitors and notify personnel of visitor arrival. Monitor employee and visitor flow in and out of buildings. Maintain security requirements by ensuring visitors sign in and by distributing guest badges.

• Ensure that unauthorized individuals are not granted access to buildings. Alert Security or Workplace staff of any disturbances or potentially dangerous intruders. May be trained on alarm systems and provide first level response.

• Ensure that employees are using proper access badges, liaise with security to request badge access for loaner and visitor badges.

• Maintain professional appearance of building lobby or reception area. Maintain and distribute lobby materials such as newspapers or magazines.

• Receive and route all deliveries at the front desk. Interact with vendors, couriers and delivery personnel. Contact appropriate employees to accept deliveries.

• Report building issues to Workplace Department. In locations with no dedicated Workplace resource, (may) contact Building

• Management and schedule appointments with vendors. (May) manage card key and/or photo ID system for building.

• In some locations, (may be) responsible for mail sorting and distribution, shipping, and/or courier services.

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Minimum Qualifications

• You have at least 2 years experience in a similar role

• Previous experience working in a receptionist/ event manager role

• Experience working in a customer facing role

• Fluent English communication skills

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

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When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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