As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
As a Readiness Services Consultant at CrowdStrike's, you will be a strategic partner helping customers prepare for incident response, maximise their CrowdStrike Services investment, and achieve their security objectives. This role combines relationship management, technical advisory, and program optimisation to ensure customer success and satisfaction.
What You’ll Do:
Deliver incident readiness exercises and workshops, focused on preparing CrowdStrike Services clients for initial response and cybersecurity investigations
Facilitate conversations with cybersecurity technical and executive stakeholders around critical complex incident response and cybersecurity preparedness concepts.
Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement
Drive customer preparedness through education, strategic planning, and optimisation of their CrowdStrike Services investment
Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities
Execute timely account reviews, follow-up documentation, and service scoping
Develop and maintain customer success plans with clear next steps
Contribute to program enhancement initiatives and best practices development
Support team pipeline growth through strategic account expansion
What You’ll Need:
3+ years' experience in cybersecurity services, including incident response management, customer success, or advisory consulting
Proven track record of managing senior-level relationships in technical environments
Sound knowledge of the cyber threat landscape and current incident response trends
Strong project coordination capabilities with emphasis on customer service
Excellence in both written and verbal communication
Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail
Clear competency in managing multiple customer relationships simultaneously
What Will Set You Apart:
Strong business acumen and problem-solving skills
Track record of implementing program improvements
Knowledge of security frameworks and compliance requirements
Previous experience in incident response or security consulting
Experience with service delivery optimisation and process improvement
What This Role Will Offer You:
Platform to work with industry-leading security professionals and technologies
Variety of learning and growth opportunities
Chance to build and maintain strategic customer relationships
Opportunity to drive cybersecurity preparedness for leading organisations in the context of an evolving threat landscape
Scope to contribute to the growth and evolution of CrowdStrike's Services business and beyond
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Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
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