Quality Management Coordinator

ATC is a global logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.

Our mission is to deliver and install Europe’s data centres with precision and care. We achieve this by focusing on our team and our services:

Our Team – Powered by people to keep data centres moving safely and securely.

We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.

Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure.

From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 45+ years of expertise to every situation.

ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward.

This Role

The Quality Management Coordinator plays a key role in a successful Service Operations team, creating a positive and inclusive environment focused on quality management tasks assigned to you. You will be responsible for improving ATC’s service operations quality management system and serving as an escalation path for customers. The Service Operations department is managed as a standalone unit within ATC's Operations, and you are accountable for its overall success. You will lead by example, supporting the team to succeed and driving team initiatives.

To maintain high service standards, we require high levels of visibility and reporting on daily team performance, quick responses to escalations, and strategic decision-making on ATC's operations strategies, new service development, and building business cases with your manager. You will work on strategic projects across all functions of the business and relay key objectives with the leadership team.

Your dynamic work schedule will be based on operational needs and will include ~ 10% for travelling to other ATC offices and vendor face-to-face meetings in different regions.

Our customer-focused approach is a core value, and your role directly impacts company performance. You will proactively solve customer challenges and implement corrective actions while building and maintaining customer relationships and reporting on successes.

Work Pattern: Office-based for the first 6 months, transitioning to hybrid upon successful probation.

Location: Baldonnell, Dublin 22

People Management

• Create and promote a culture of staff well-being with a positive, inclusive company culture.
• Develop a culture of accountability, customer awareness, and collaboration in the team.
• Set SMART objectives and Goals to achieve performance-based targets
• Conduct regular and documented face-to-face meetings with your manager

Operations

• Continuously review and suggest process improvements to support Technical Services, Service Operations teams, effective communications, and improved efficiency.
• Continually monitor Vendor performance for White Glove Operations and implement improvement mechanisms.
• Support or lead the Incident management platform for our CAPA (Corrective Action Preventative Action) process, carry out comprehensive investigations, and implement corrective actions in line with ATC’s quality management system incorporating Lessons learned, trend analysis & bring CAPA’s to a close.
• Engage across all relevant operations teams to support the process of continuous improvement in all activities by delivering the ATC Lean Continuous Improvement methodology
• Become a Lean Continuous Improvement Advocate for the business.
• Manage ongoing live and historic Lean Project data & results.

Planning

• In collaboration with the Planning and Business Operations managers, ensure quality outcomes from the Planning Team by leveraging the ISO QMS.
• Support Planning Senior Manager to standardise and document business processes to enable continuous improvement, efficiency, and reporting.

Transportation

• In collaboration with the Transportation and Business Services managers, ensure quality outcomes from the Transportation Team by leveraging the ISO QMS.
• Work to review Fleet maintenance plans with ATC fleet manager, fleet utilisation plans and driver efficiency.
• Navigate the Transportation Vendors Performance, Audit & Sustainability roll out. Ensuring compliance and reporting.

Technical Services

• In collaboration with the Technical Services and Business Services managers, ensure quality outcomes from the Technical Services Teams by leveraging the ISO QMS.
• Engage with Technical Services Team and their direct reports to develop the process of continuous improvement in all activities.
• Review and implement the existing White Glove Service Plan in partnership with the Senior Technical Services manager and DCPM.

Projects

• Actively engage in new projects identified as a key business need.
• Maintain vendor rating metrics and knowledge bank of vendor resources.
• Establish and update SOPs, providing training on SOPs to vendors as required.
• Proactively work with partners and transportation vendors to respond to changing customer requirements and ensure schedules and requirements are met and accurately reported.

Reporting

• Prepare monthly and quarterly narrative reports of performance, including any corrective action plans.
• Document control to ISO standard and IMS Library
• Prepare and send Weekly Scorecard result to the business.

• Manage and maintain office supplies, equipment, and related inventory.
• Manage the staff uniform process for the Dublin office and coordinate with other sites to ensure timely delivery and accurate distribution of uniform orders across Europe and internationally.
• Liaise and negotiate with vendors, suppliers, and service providers to ensure cost-effective and quality services.
• Process and submit invoices with accuracy for timely payment to the finance team.
• Coordinate meetings, book meeting rooms, and arrange catering when required. Working closely with the housekeeping team to ensure meeting rooms are properly set up.
• Maintain both electronic and physical filing systems.
• Manage internal databases and ensure data accuracy.
• Provide day-to-day administrative support to the Senior Manager Business Services and Security & Facilities Manager.
• Provide administrative support to all departments where required.
• Prepare reports, presentations, and documentation.
• Support a clean, safe, and organized office environment.
• Carry out other ad hoc administrative duties as required.
• Assist in company projects in collaboration with the Business Services team.
• Fluent English, both spoken & written.

Ability to be flexible in respect of work standards and demands. Capable of working under pressure at times and to strict deadlines. Ability to complete tasks. Resilient and able to deal with changing priorities. The successful candidate will be required to possess and demonstrate:

• 2-3 years of experience in quality management and operations
• Insisting on the highest standards and ability to challenge improvements in successful teams
• Analytical skills and structure reporting ability
• Proven project management skills, ISO certification, audit preparation and delivery
• Previous exposure to a culture of continuous improvement
• Excellent interpersonal skills and the ability to work at all levels, inside and outside operations
• Very strong communication skills to deal regularly with staff at all levels of the organisation and in all functions, when working closely with non-operations staff
• Proven capability to implement operational improvements to enhance service and productivity
• Proven ability to organise self and others to achieve objectives
• Experience in supporting and developing staff/teams to deliver superior results and a team development mentality
• Excellent written and verbal communication skills
• Computer skills; with experience and knowledge of ERP software, Excel, Word, and to a lesser extent, PowerPoint

The following qualifications, skills and experience would be an advantage.

• Experience of MS SharePoint in a corporate environment.
• Experience or certification in Lean Six Sigma Green belt or higher.
• Exposure to Quality management systems and Internal management systems

Note: We are unable to provide visa sponsorship for this role. Please submit your updated resume/CV in English.

Compensation & benefits

The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include:

• Competitive market salary
• Performance-based bonus
• Company pension plan
• Sports & social club
• Hybrid work patter
• Opportunities for continuing professional development will also be provided.