Quality Assurance Manager

SEI Investments is a leading global provider of asset management and investment technology solutions.  The company’s innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people focused organization which encourages and recognizes employee development as being a critical component in the provision of excellent client service. An open, collaborative and detail oriented environment underpins this business objective.

Position Description:

The role of a Quality Assurance Manager involves working with the Senior QA Manager to act as the First Line of Defense support function for SEI Dublin operations teams. It involves working toward a consistent, risk-mitigating control framework across all operations teams, resulting in improved client service levels and a scalable operating model.

What you’ll do:

• Control Framework

• Lead the development, maintenance and continuous improvement of the business unit’s QA framework covering documentation standards, controls and testing protocols

• Ensure all critical processes have documented procedures with clearly defined key controls

• Quality Assurance Testing

• Perform periodic, structured testing of processes and key controls to validate adherence and effectiveness for SEI Dublin operations teams including Fund Accounting, Transfer Agency, Centralized Operations, Financial Reporting and AML

• Incident Management

• Review of incident reporting including root cause analysis, remediation and preventative measures

•  Idea generation and ongoing assessment and improvement of operational service model

• Co-ordinate with technical solutions, risk and operations to proactively and effectively move resolutions forward

• Compliance and Internal Audit Testing

• Ensure any findings and recommendations where applicable are actioned by the relevant teams

• Management Reporting

• Provide clear and concise reporting on quality trends, recurring issues, and control effectiveness for SEI Dublin senior management

• Culture

• Champion a culture of high-quality execution and strong operational discipline across the organisation

What you will bring to the table:

• Experienced QA, Operational Risk, or Internal Audit professional with 7+ years in a financial services environment

• Experienced in reviewing existing processes and implementing efficiencies and risk mitigation

• Skilled in process mapping, control design, operational testing, and incident analysis

• Knowledge of fund administration is an advantage

Attributes we value:

• Ability to multi-task, prioritise work and manage time to maximize efficiency and to meet strict deadlines

• Ability to work independently and influence stakeholders at all levels.

• Ability to ask relevant and targeted questions to get to the core of the task

• Ability to think logically and sequentially

• Strong oral, written and interpersonal communication skills.

• Fluency in English Language (both verbal and written) essential

• Individual who takes initiative and ownership of assigned responsibilities

• Positive ‘can do’ attitude with excellent problem solving skills and attention to detail

• Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun

Benefits you can expect:

Healthcare for yourself, your spouse and any dependents under 18 years old. Pension Scheme, Life Assurance & Group Income Protection. Education Assistance, Sports Club Supplement, Tax Saver Travel Benefits, 2 Paid Volunteer Days per year, Employee Share Participation Scheme and Competitive Family & Annual Leave Entitlements.

We are focused on ensuring a healthy work-life balance and offer hybrid working model and flexible working hours.

SEI is an Equal Opportunity Employer and so much more…