QA Engineer

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

This is an incredible opportunity, and we’d love for you to join us on this journey!

EdgeTier is currently looking for a passionate and experienced QA Engineer to join our team on a full-time basis. This exciting role will see the successful candidate work closely with developers, product managers, and other stakeholders to maintain test automation frameworks, perform manual tests when necessary, and implement continuous improvement practices across the team.

This hybrid role will be based out of Dublin office.

As our new QA Engineer, you'll use your passion for QA to help build a culture of QA at EdgeTier. While no two days in a start-up like EdgeTier are ever the same, some of your more typical responsibilities will include:

• Implementing proactive measures to minimise production defects and enhance software reliability.

• Integrating quality assurance into development workflows to speed up product improvements and increase confidence when delivering changes.

• Expanding test automation to increase coverage and efficiency, facilitating quicker releases. Using tools like Playwright (TypeScript) and Bruno for API testing.

• Optimising the CI/CD process to ensure deployments are more frequent and secure.

• Working closely with stakeholders to design and document test cases for upcoming features.

• Implementing shift-left practices, minimizing costly late-stage defects.

• Conducting manual and automated testing across a range of areas including regression, exploratory, and performance testing pre-deployment to ensure release readiness.

• At least 3 to 5 years of professional experience in at least one automation tool (e.g. Selenium, Cypress, Karate, Playwright, etc)

• Expertise in QA methodologies (both manual and automated testing).

• Knowledge of Agile methodologies and experience working within Agile/Scrum teams.

• A passion for promoting a culture of quality across the organisation.

EdgeTier is a start-up tech company; that means our new QA Engineer will have significant ownership over QA processes and the overall quality culture. If you're tired of adapting to the QA culture within larger organisations, this role could be your chance to build something new and brilliant.

At EdgeTier, we’re passionate about building a team of high performers who believe in our mission. Guided by our four core values, we ensure these principles shape everything we do, including how we grow our team.

1. Be Accountable

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.

1. Deliver Value to Customers

We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure it does. Solving problems and making things easier for our customers is at the core of everything we do.

1. Keep Growing

We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better, we’re always pushing ourselves to embrace the challenge and get out of our comfort zone.

1. Have Craic & Be Sound

We’re passionate about what we do, but we also know how to have the craic (fun!). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.

• Be part of an Irish company that's innovating and revolutionising the customer service industry globally!

• We're humble, but have won lots of awards. #11 in Deloitte's Technology Fast 50, Sifted Europe's Fastest-Growing Startups, Wired Europe's Hottest Startups, Technology Innovation of the Year, + many more!

• Everyone at EdgeTier shares in the success. We offer generous share options, and a bonus structure to round out each compensation package.

• Keep Growing budget of €2,000 annually to spend on your professional growth and learning.

• Enjoy your time outside of work with 23 days of annual leave in addition to annual company shut-down days, a fully paid sabbatical after 4 years of service, and increasing leave entitlements with continued tenure.

• We invest in your health & wellbeing with health insurance, a bike-to-work scheme, and future security with a company-matched pension plan (for Ireland-based employees).

• We mean business when it comes to having the craic. Join us for our legendary company get-togethers and off-sites!

EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Thinking of using AI as a part of your job application? Please read our AI recruitment policy before you do.

Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.