About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
We are seeking an experienced Project Manager to work with one of our airline customers, delivering initiatives within their contact centre environment. This role sits at the intersection of airline operations, customer service, and loyalty programmes, and requires strong end-to-end delivery capability across complex, customer-facing initiatives.
You will work closely with senior stakeholders, contact centre leadership, and cross-functional delivery teams to drive projects that support loyalty products, high-value customer journeys, and operational improvements. This is a hands-on delivery role suited to someone comfortable operating in a fast-paced, regulated, customer-centric environment.
Please note this role operates in a hybrid model with candidates expected to be able and willing to work from our customer's Dublin office two times per week.
Required Experience:
• Proven experience as a Project Manager delivering complex initiatives in a contact centre environment and agile delivery environment.
• Strong airline industry experience is essential
• Demonstrable experience working on loyalty programmes, with a clear understanding of end-to-end loyalty processes
• Experience working with high-value customers and customer-centric service models
• Background in financial services or payments-focused loyalty programmes is advantageous
• Strong stakeholder management skills, with the ability to work across business and technical teams
• Comfortable operating in environments with multiple dependencies and competing priorities
• Excellent communication, organisation, and delivery discipline
Key responsibilities & duties include:
• Lead the end-to-end delivery of projects within the contact centre domain, from initiation through to implementation and handover
• Manage delivery across loyalty-related initiatives, including customer journeys, offers, deals, and high-value customer experiences
• Act as the primary delivery interface between business stakeholders, technology teams, and third-party partners
• Drive clear governance, planning, risk management, and reporting across all assigned initiatives
• Coordinate cross-functional teams operating in a multifunctional environment
• Ensure alignment between contact centre operations, loyalty objectives, and broader customer strategy
• Manage dependencies, timelines, and delivery risks in a complex enterprise setting
• Provide clear status updates and escalation where required to senior stakeholders
Desirable Experience:
• Broader aviation sector experience beyond contact centre delivery
• Exposure to large-scale loyalty platforms or partner-led loyalty ecosystems
The Project Manager will be consulting through our organisation while embedded onsite as part of the customer’s extended delivery team.
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Top Skills
Amach Dublin, Dublin, IRL Office
14 Clanwilliam Court, Dublin, Dublin, Ireland, D02 FK23
