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Job Category
Employee SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About the Role
We are looking for an experienced Project Manager to join the ES Operations team in EMEA and lead medium- to large-scale projects that improve the employee hire-to-retire lifecycle through process enhancements, technology, automation, and data insights. Collaborating with COEs, vendors, and global stakeholders, you will drive initiatives that enhance employee experience, streamline operations, and support international growth. As a curious problem-solver with a consultative mindset, you build strong partnerships and use playbooks and roadmaps to scale solutions. Passionate about emerging technologies like AI, you continuously seek innovative ways to boost operational efficiency and transform ES Operations.
Key Responsibilities
Lead cross-functional project teams to deliver initiatives collaboratively, managing end-to-end project delivery with alignment to scope and timeline, proactive risk management, and a focus on driving successful, value-driven outcomes.
Partner with stakeholders to optimize scalable processes and systems for sustainable growth.
Collaborate with the team to proactively identify and drive operational and employee experience improvements by leveraging AI, automation, RPA, and analytics.
Maintain detailed project plans and RAID logs to track tactical projects progress and risks.
Actively analyze and report data-driven insights to leadership to support informed decision-making and project success.
Manage change communication to global stakeholders, ensuring alignment and adoption while addressing resistance effectively.
Foster cross-team collaboration to drive continuous improvement, training, and thought partnership.
Identify and implement process improvements, automation, and risk controls ensuring compliance with SLAs, SOX, and local laws.
Analyze data and service delivery metrics to drive insights, inform actions, and scale programs.
Provide process guidance and conduct audits to mitigate risks and ensure quality.
Build strong stakeholder relationships to deliver scalable, regionally effective solutions and support transformation initiatives.
Deliver excellent customer service to maintain a best-in-class employee experience.
Minimum Qualifications
Proven experience managing Employee Services projects improving employee lifecycle processes with automation and data insights.
Strong track record implementing or assessing technologies like AI, RPA, chatbots, or analytics in HR/operations.
Experience with data visualization tools such as Tableau, Smartsheets, Excel, and Google Sheets to create insightful reports, dashboards, and data-driven storytelling that effectively communicate key insights.
Strong analytical, problem-solving, and data-driven decision-making skills.
Experience coordinating complex, cross-functional projects with competing priorities.
Excellent communication, presentation, and influencing abilities.
Minimum 5 years leading medium to large-scale transformation programs in complex or matrixed organizations.
Knowledge of change management methodologies and frameworks.
Strong leadership skills to motivate teams and drive organizational change.
Ability to manage multiple projects simultaneously under tight deadlines.
Adaptable and resilient in dynamic, fast-paced environments.
Fluent in English; additional European languages are a plus.
Preferred Qualifications
Experience supporting multi-country HR operations in global environments.
Familiarity with Workday and HR technology implementations.
Project management certifications (PMP, PRINCE2, Agile/Scrum).
Understanding of emerging HR technology trends in shared services.
Consulting experience with successful HR transformations.
Success Indicators
Projects consistently delivered on time and within budget.
Tangible improvements in HR processes and employee experience.
Adherence to global compliance standards.
Successful piloting and adoption of new technologies driving efficiency gains.
Positive stakeholder feedback and high adoption of changes implemented.
Setting up, tracking, and reporting on specific, agreed project metrics.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
