About FareHarbor
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.
Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
FareHarbor Core Values:
- Think Client First
- We Are One ‘Ohana
- Be Curious and Learn
- Own It.
- Act With Integrity
- Embrace the Challenge
Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.
And since day one, we’ve known that our real success lies in our people—the Ohana.
With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.
From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
About FareHarbor Sites
FareHarbor’s business model requires that users utilize our software to book online. For this reason, it is in FareHarbor’s best interest that our clients have websites that are easy to find, easy to navigate, and drive online conversions. With this interest in mind, FareHarbor offers websites to our clients to help improve their web presence and online bookings. All of our websites are built on our in-house developed WordPress theme. The Project Coordinator (PC) is responsible for organizing the clients’ end to end process from project submission until the website is live.
About the Role
The FareHarbor Sites Onboarding Team is seeking a Project Coordinator who will assist our clients, Account Managers, and Account Executives in organizing our ongoing website projects. This job involves creating project plans, monitoring internal build schedules and client/internal communication, and organizing project deadlines to ensure milestones are met promptly, guided by the client’s website needs.
Though our in-house theme is versatile, it is not fully customizable. The PC is initially responsible for gathering the content, branding materials, and general goals of the new website from the client. It is critical that the PC manages client expectations and strongly communicates the value and limitations of FareHarbor-built websites, but is excited to provide alternative solutions. The PC strategizes with Web Content Specialists, SEO Specialists, and other internal teams for the website build. The PC will maintain deadlines, help minimize client feedback, and communicate progress to a diverse set of stakeholders to deliver a product to the client that maximizes their businesses’ online success.
To be a successful Project Coordinator, you will need to work on tight deadlines, be competent in using all Google applications, and have exceptional verbal, written, organization and presentation skills, as this is a client-facing role. An effective PC is innovative and has a strong commitment to client satisfaction. You will coordinate multiple projects simultaneously, for which strong attention to detail is essential. For this position, you should also have a basic understanding of how websites are built and structured.
As a Project Coordinator in our Amsterdam office, you will primarily work with clients in the European region. You will work with your fellow Project Coordinators globally and report to our functional manager based in our U.S. office in Denver, Colorado.
What you’ll do here:
- Maintain multiple website project plans and schedules. Ensure all documentation is maintained appropriately for each project.
- Effectively communicate website best practices to clients and help them understand ideas that may be foreign to them. (We will offer some formal training for this position on website best practices though you should have a general understanding of web design best practices.)
- Coordinate with internal teams and the client to ensure communicated project deadlines are met.
- Ensure client views/feedback are managed towards the best solution.
- Document and follow up on important actions and decisions from meetings and client calls.
- Implement quality control measures to ensure clients’ FareHarbor-built websites meet technical and design best practices.
- Have a detailed understanding of the site building process and be able to explain to others with confidence.
Requirements:
- Bachelor's degree in business or related field of study. (Preferred)
- Two years experience in a related field. (Preferred)
- Multilingual: fluent in one or more of Spanish, French, or German
- Two years experience in a client-facing role.
- Exceptional verbal, written, and presentation skills.
- Ability to work on tight deadlines calmly and confidently.
- Ability to work effectively both independently and as part of a team.
- Strong desire to innovate
- Competency in Google applications including Google Docs, Google Sheets, and Google Slides.
- Familiarity with website content management systems.
Bonus Points:
- Experience working with Wordpress
- Experience working with Airtable
- Experience working with DNS
- Experience with web design and SEO
Benefits
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days & 12 paid holidays per year
- Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- 401k + employer matching
- Social hours & events and team-building
- Educational Opportunities
- Wellness benefits (Headspace subscription & wellness webinars)
- Work-from-home assistance
- Hybrid friendly
- Paid volunteer hours
Salary Range: , plus 10% bonus potential
Please note you must be authorized to work in the United States for this position.
FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.
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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.
