At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Within Membership Services, bring that mission to life - transforming every touchpoint into a catalyst for progress so members feel equipped to rise to the moment, every moment.
WHOOP is seeking a Program Specialist to lead the execution of programs that set our internal teams up for success and delight our members. This role, reporting to the Program Team Manager in Membership Services, operates at the intersection of Marketing, Product, Finance, and other departments to ensure the customer is at the center of every decision. As WHOOP scales and our member needs evolve, you’ll help architect the next wave of support programs that raise the performance bar across the business and advance our vision to empower every member to perform every day. You will ensure cross-functional alignment through highly collaborative partnerships, leverage rich data to help shape the roadmap, and manage systems that enable us to provide experiences that are both operationally efficient and world-class - and built to anticipate what members will need next.
RESPONSIBILITIES:
Own cross-functional intake and partnership across teams like Growth, Product, and Marketing – centralizing incoming changes, embedding Voice of Customer and Employee insights early, and helping manage a shared roadmap to ensure Enablement and Operations are fully prepared to support both Membership Services Representatives to deliver a seamless member experience.
Support larger cross-functional programs within the Program Management team.
Turn metrics into decisions and represent our members, translating rich data into crisp dashboards and executive narratives that spotlight “why it’s happening” and “what we’ll do next.”
Standardize tools & documentation, creating reusable templates, SOPs, and governance artifacts that serve as the single source of truth for program execution across Membership Services and ensure Membership Services Representatives are fully prepared the moment a new feature or promotion goes live.
Help coordinate our AI-supported service strategy, ensuring members receive hyper-personalized, effortless help at every touchpoint
Drive proactive risk & issue management, and escalate blockers before they threaten scope, timeline, or member experience.
Craft stakeholder updates that get read, and lead productive meetings that drive momentum, ensuring all communication is tailored to the audience’s needs.
Champion a culture of continuous learning, experimentation & improvement by facilitating retros, proposing creative solutions using bleeding-edge AI tools, and implementing incremental tweaks.
QUALIFICATIONS:
2+ years in project/program coordination or management.
Self-starting, fast-moving, and collaborative approach to problem-solving.
Excellent attention to detail with the ability to handle multiple tasks efficiently.
Passion for building partnerships and working cross-functionally with a wide range of stakeholders on diverse initiatives.
Familiarity with data visualization tools such as Sigma or similar.
Skilled in project management fundamentals.
Demonstrated passion for performance, wellness, and the WHOOP mission.
Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
