At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
What you will accomplish:
- Partner with multi-functional teams to define and improve the production support roadmap across Payments, Billing, Collections, and Finance platforms.
- Lead production support activities, including incident response, escalation management, troubleshooting, and resolution coordination for business-critical systems.
- Design and implement AI-powered automation solutions that improve monitoring capabilities, enable proactive issue detection, and reduce incident resolution times.
- Build and maintain intelligent triage and auto-remediation workflows by integrating operational data sources, alerts, logs, and runbooks.
- Drive improvements to platform observability, resiliency, and production stability through monitoring enhancements, process optimization, and automation initiatives.
- Support production releases, system validations, month-end close activities, audits, and compliance requirements, including adherence to SOX IT controls.
- Develop operational documentation, dashboards, and standard operating procedures while contributing to continuous improvement initiatives across the production environment.
What you will bring:
- Experience supporting large-scale Payments, Billing, Financial Systems, or similar business-critical platforms.
- Deep technical skills in UNIX/Linux environments, Python and Shell scripting, and SQL/NoSQL databases including Oracle PL/SQL and MongoDB.
- Experience with workflow orchestration tools such as Apache Airflow and familiarity with data platforms including Data Warehousing, Hadoop, or other Big Data technologies.
- Hands-on experience with observability and monitoring tools such as Grafana, Kibana, and Splunk, combined with strong analytical and troubleshooting capabilities.
- Experience applying AI/ML and/or LLM-based solutions in production support environments, including monitoring, incident triage, root cause analysis, and automated resolution workflows.
- Knowledge of leveraging LLMs for log analysis, incident investigation, knowledge retrieval, and operational automation; experience with AI-assisted operations tools is preferred.
- Good communication, organizational, and documentation skills, with the ability to work effectively in a fast-paced global support environment. This role includes participation in an on-call rotation for weekend and off-hours production support and may require support for critical incidents, urgent escalations, and production releases.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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