FIS
Product Support Representative Specialist - Investor Services/Fund Accounting/Private Equity
About the team
The FIS Investor Services Manager team is a global team supporting clients worldwide. The FIS Investor Services Manager application suite provides a private equity fund administration solution for performing key functions such as managing complex fund structures and supporting multiple sets of books while automating calculations and complex functions. This role is an individual contributor position to independently work with clients and internal teams to ensure a great client experience and align teams for complex issue resolution, planning and continuous improvement, and related application support.
What you will be doing
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Provide in-depth product support to FIS clients by resolving incoming inquiries.
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Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
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Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
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Document customer information and recurring technical issues to support product quality programs and product development.
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Recreate client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
What you bring:
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Strong communication and presentation skills
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Strong understanding of investor services, fund accounting, transfer agency, private equity domain and clients
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3+ years of experience in a similar role.
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Experience in support and/or client account management.
Added bonus if you have:
• Familiarity supporting applications hosted in public cloud and multi-tenant environments
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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