Product Success Manager

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About The Role

Fivetran is a leading data integration company, providing automated and reliable data pipelines for companies to centralize and access their data effortlessly. Our mission is to make access to data as simple and reliable as electricity, empowering businesses to harness the power of their data for analytics, business intelligence, and decision-making.

To support our growth, our Product Success Managers (PSMs) will closely collaborate with prospects and customers in Fivetran's self-service motion. PSMs will respond to inquiries, assist accounts requiring additional guidance, and bridge the gap between product, engineering, and sales-assisted GTM.

What You'll Do

• Qualify and Unstick Self Service Accounts: Streamline the Fivetran evaluation process, conduct discovery calls, and showcase the benefits of upgrading to a paid plan.
• Understand and Address Customer Needs: Skillfully resolve customer challenges and ensure we provide the essential resources needed to become their preferred vendor.
• Drive Paid Starts and New Qualified Logos: Implement strategies to accelerate the conversion of trial and Free Plan users into paid customers, ensuring accounts quickly realize the value of Fivetran's solutions and commit to a paid plan.
• Advocate for Customers: Regularly provide feedback to the product and engineering teams on behalf of our customers.
• Manage Low Touch Annual contracts: Execute low-touch commercial negotiations and facilitate New Business annual contracts.
• Handle Escalations: Manage customer escalations internally and externally when appropriate.

Skills We're Looking For

• 1-2 years of sales or customer success experience.
• Experience conducting discovery calls to qualify potential prospects.
• Ability to manage multiple tasks, calls, and emails methodically.
• Collaborative skills to interface with customers and key internal teams (product, sales, support, revenue operations).
• Contracting and negotiation experience.
• Experience with Salesforce.
• Customer-centric mindset: build relationships, understand customer pain points, and deliver business outcomes/value.
• The right balance of self-confidence and humility to lead as an individual contributor.

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Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Recharge, reenergize, and pursue personal and professional goals with a 30-day paid leave after 5 years*
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.     

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.