About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
We're looking for a Product Owner to join our customers Marketing & Communications team, playing a key role in shaping how we engage with customers across digital channels. This role will own the roadmap and delivery of marketing and communication products including emails, SMS, Salesforce Marketing Cloud and disruption management communication.
As Product Owner, you'll act as the link between Marketing, Digital, and Technology teams, ensuring personalised, timely delivery of relevant communications that enhance the customers experience and support the company's commercial objectives.
Please note: This is a hybrid role, requiring you to be onsite with our customer in Dublin 1-2 days a week.
Required Skills:
- Proven experience as a Product Owner within marketing, digital communications, or CRM environments
- Strong understanding of Salesforce Marketing Cloud
- Experience managing emails, SMS, and digital customer communication product end to end
- Solid grasp of Agile principles and hands on experience running ceremonies and managing backlogs
- Excellent stakeholder management and communication skills - comfortable liaising between marketing, IT, and leadership teams
- Analytical mindset with the ability to use data to measure success and drive continuous improvement
Key responsibilities & duties include:
- Own and manage the product backlog for all marketing and communication initiatives, including email, SMS, and Salesforce Marketing Cloud
- Partner closely with Marketing, Customer Experience, and IT teams to define requirements and prioritise work based on business value and customer impact
- Lead backlog refinement, sprint planning, and review sessions with Agile delivery teams
- Translate business objectives into clear user stories, acceptance criteria, and success measures
- Oversee the delivery of disruption management communications to ensure timely and accurate updates to customers
- Use data and insights to monitor campaign performance, identify areas of opportunities for optimisation, and guide product enhancements
- Act as a subject matter expert for Salesforce Cloud Marketing, advising on functionality and best practices for customer communication journeys
Desirable Skills:
- Experience within aviation, travel, or large consumer-facing organisations
- Experience working within a SAFe environment, or SAFe certification
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Top Skills
Amach Dublin, Dublin, IRL Office
14 Clanwilliam Court, Dublin, Dublin, Ireland, D02 FK23
