Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This RoleThe Product Manager will work with teams across the Global Payments organization in order to gain a deep understanding of the systems and platforms that power Unified Payments. They will work closely with our partners within each region in order to build a picture of their needs from both a Product and Sales perspective as well as their market demands and platform capabilities, both existing and new.
The ideal candidate for this role will have a strong technical ability and enjoy taking on complexity while at the same time having a strong strategic and commercial acumen to be able to see the “bigger picture”. Collaboration and coordination with multiple regions and business units is essential including Asia, Latin America, EMEA and North America.
This is an exciting role with potential for the right candidate to develop and grow a critical offering within the Global Payments Product organization.
What Part Will You Play?1. Deliver an excellent API integration and in-life processing experience to our customers across our global footprint
2. Own and continuously seek to improve those products, standards, processes and working methods that are needed to execute API integrations and API in-life support. Seek out demand from the market and internal stakeholders, ideate solutions and prioritise change on these products and processes.
3. Work closely with Support Engineer teams across Global Payments to govern API integrations and in-life support ensuring a high quality experience is maintained, supported by excellent product and processes.
4. Ensure effective training and communication is in place for all teams supporting integrations and inlife support. Acquire information that affects API integration and support information and disseminate this information in a timely manner to appropriate teams.
5. Ensure the Global Payments Developer Portal is up to date with the latest API information and features.
6. Be a strong customer advocate, responding to and managing customer implementations and escalation.
7. Be involved in strategic projects with a strong passion to deliver exceptional customer experience outcomes.
8. Curious and able to think creatively, this person will analyse and deploy solutions to problems on the fly as well as implementing best practices to ensure that problems won’t recur.
9. All other duties as assigned
A minimum of 6 years experience as an Product Manager / Business Analyst or relevant experience in a digital business
Payments industry experience is a plus
A bachelor’s degree from college or university or comparable market experience or training
Established technical aptitude, understanding of and working with commerce (or similar) ecosystems, platforms and tools
Demonstrated communication skills with peers and senior stakeholders
Self-motivated with a proven track record of delivering success while operating within a team environment
Experience with business intelligence tools such as Tableau or Looker Studio is a plus
Preferred Qualifications
- Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology.
The ideal candidate will be able to demonstrate strong aptitude in the following areas:
Problem solving and attention to detail
Communication and presentation skills
Analytical, interpretive and organizational abilities
Relationship management and interpersonal skills
Confident and decisive decision making
Customer focussed and oriented
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
