Documentation Experience Lead

Your role at Dynatrace

• Drive the roadmap for self-service knowledge, specifically documentation
• Oversee continuous improvement of technical documentation, ensuring it's clear, concise, comprehensive and accessible - creating a next level experience, catering our user's diverse needs
• Clarify the documentation lifecycle
• Develop and oversee information and content strategies for contributors, ensuring processes allow for increased efficiency and quality
• Promote user-centric, cross-channel thinking
• Support information strategy initiatives and balance the big picture and actionable, well-defined increments

What will help you succeed

• 2+ years of product management experience in a B2B software product environment and 3+ years of experience aligned with technical writing
• Experience in defining and executing strategy and governance for software documentation
• You are a creative self-starter who can envision a future for enterprise software documentation above and beyond what we can do today
• Passion for devising enterprise-grade strategies and roadmaps for technical documentation
• You start with the "why" behind your strategy to motivate and inspire
• You understand docs-as-code and are itching to use new technologies (LLM, gen AI) to take our experience ecosystem to the next level and let content contributors focus on what they do best
• By leveraging your hands-on technical expertise, you draw insightful conclusions validated by customer analytics, ensuring consistent results amidst diverse contributors and stakeholders
• You excel in engaging with both internal and external stakeholders, articulating your vision and plans
• You are familiar with Markdown.
• You understand technical topics such as software intelligence, cloud technologies, artificial intelligence, application security, and SaaS
• You enjoy sharing your knowledge and skills with other team members and learning from others
• You're willing to push the envelope and engage stakeholders to try new things, balanced by a love of metrics that support your work.

Why you will love being a Dynatracer
• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. • An environment that fosters innovation, enables creative collaboration, and allows you to grow.• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. • A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.