Product Management, Specialist, Cards Lab Content Manager

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Product Management, Specialist, Cards Lab Content Manager
The Market Intelligence team is looking for a highly motivated Specialist to support the strategic development, organization and evolution of content for Cards Lab, a self-service solution helping issuers in monitoring and reviewing their cards portfolio, and creating card value propositions, leveraging a rich set of market insights and benchmarking tools.
The ideal candidate should have preliminary understanding of cards offers, Card Value Proposition design and launch, strong analytical thinking, a curious mindset, and a proactive approach to content and product innovation.
Role Overview:
The candidate will be responsible of the collection and maintenance of content - working closely with internal stakeholders and research partners - while shaping new topic areas and contributing to product expansion initiatives.
The role includes:
• Support the collection, organization and continuous refresh of platform contents (market insights, external researches, internal assets, CVP materials)
• Ensure all materials are updated, relevant, high-quality, consistent, and aligned with product priorities
• Proactively identify additional content opportunities that drive recurring usage and reinforce Cards Lab's value proposition across regions and audiences
• Identify content gaps and define new content areas, research needs, and priority themes for the roadmap
• Draft and refine research briefs to external agencies, ensuring alignment with market needs and Cards Lab's evolution
• Integrate internal knowledge and market intelligence to build comprehensive, insight-driven content packages
• Partner with MBI product and regional teams to ensure content relevance and strategic alignment
• Liaise with SMEs to validate accuracy and ensure consistency across all materials.
• Support cross-team initiatives in MBI that leverage Cards Lab content for go-to-market, sales, and client engagements
• Contribute to Cards Lab expansion strategy by preparing presentations, walkthroughs, documentation, and additional materials
• Proactively provide insight-based inputs that inform product enhancements, new platform features, and roadmap decisions
Skills • Strong attention to detail and organization, ensuring accuracy, structure, and consistency across deliverables
• Highly accountable and reliable, taking full ownership of tasks, timelines, and outcomes
• Ability to work effectively across diverse teams, functions, and regions
• Ability to build a positive, collaborative, and supportive working environment
• Proactive relationship-building with stakeholders to drive alignment and content flow
• Ability to work independently under manager supervision, while knowing when to request support
• Strategic and conceptual thinking applied to content development and product evolution
• Skilled in preparing clear, structured, and impactful materials (presentations, summaries, briefs)
Qualifications• Bachelor's or Master's degree in Business, Economics, Engineering or related fields
• Familiarity with payment products and Card Value Propositions development is a strong plus
• Background in consulting, financial services, strategy, product or relevant analytical roles is preferred
• Comfortable working in global environments with multiple stakeholders and evolving priorities
• Advanced skills in PowerPoint and Excel
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.