Product Content Manager

The Opportunity

We're looking for a Product Content Manager to join our product team Dublin. You’ll craft clear, engaging content that brings our product strategy to life—whether its supporting go-to-market plans, communicating roadmap updates, or making sophisticated ecommerce product details easy to understand.

Your work will keep teams aligned, streamline product messaging, and ensure our customers and internal teams have the right information at the right time to drive success in our ecommerce initiatives.

Responsibilities

• Work closely with Senior Product Leadership on Product Content Strategy to ensure its efficiency.
• Support Product Managers in articulating, documenting, and crafting content for the Go-To-Market strategy.
• Develop shareable content for various use cases including product marketing, sales, and internal communication.
• Assist Product Owners in detailing and rolling out new product features.
• Support product training and communication to keep all collaborators informed.
• Act as a bridge between Product teams and other departments such as Production Support, Customer Success, Sales Engineering, and Sales.
• Manage Roadmap Communication & Content based on inputs from Product Management, Design, and Technology teams.
• Cultivate positive relationships with Product Marketing to ensure content aligns with product value and positioning.
• Collaborate with Customer Success Managers to build external-facing roadmaps for retailers.
• Build and publish engaging content across various channels including Marketing, Internal, and Commercial.
• Own and maintain the ESW Knowledge Centre for Product.

Requirements

• Experience working closely with Product Management, Engineering, and Marketing teams in a B2B or SaaS environment.
• Strong understanding of Go-To-Market (GTM) strategies, product lifecycle, and roadmap communication.
• Proven ability to create compelling content for internal and external stakeholders, including sales teams, customer success, and product marketing.
• Experience in content management systems, knowledge base platforms, and communication tools.
• Ability to align content strategies with overarching product goals and market positioning.
• Ability to work with multiple departments, ensuring streamlined communication between Product, Sales, Marketing, and Customer Success teams.
• Understanding of product features, capabilities, and technical terminology to translate complex concepts into easy-to-digest content.

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

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