The Process Documentation Manager will maintain content catalogs, translate technical processes into actionable documents, and ensure content quality across channels.
Job Description Summary
#LI-HybridLocation: Dublin, Ireland
Relocation Support: This role is based in Dublin, Ireland. Novartis is unable to offer relocation support: please only apply if accessible.
Are you passionate about creating clarity in complexity? As a Process Documentation Manager at Novartis, you’ll play a key role in enabling our associates and agency partners to deliver digital marketing the Novartis Way. You’ll own and evolve our internal content catalog—translating technical processes into clear, actionable resources that drive adoption and elevate quality.
If you thrive at the intersection of content strategy, process excellence, and brand alignment, this is your opportunity to make a meaningful impact across global teams.
Job Description
Key Responsibilities:
- Maintain and update editorial calendar for quarterly channel playbook releases with changelogs
- Align documentation with internal stakeholders to ensure clarity and accuracy of content
- Collaborate with analysts and channel leads to capture technical and process requirements
- Translate technologies and platforms into actionable content for training deployment
- Harmonize content to reflect Novartis brand standards across copy, design, and visuals
- Create frameworks that consolidate resources into a single effective reference point
- Publish content that meets standards for structure, metadata, and cross-linking
- Ensure documentation consistency across channels in alignment with process maps
Essential Requirements:
- Degree in marketing, graphic design, or information management
- Proven experience in technical writing and content planning
- Strong ability to translate technical requirements into clear reference and training materials
- Excellent written communication skills in U.S. English
- Ability to simplify and standardize complex information for broad audiences
- High attention to detail and commitment to producing polished, high-quality deliverables
- Familiarity with emerging technologies such as Generative AI and Agentic AI is a plus
Desirable Requirements:
- Experience working in a regulated industry or with global content governance frameworks
- Familiarity with digital marketing platforms and enterprise content management systems
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Skills Desired
Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall ModelTop Skills
Agentic Ai
Digital Marketing Platforms
Enterprise Content Management Systems
Generative Ai
Novartis Dublin, Dublin, IRL Office
203 Merrion Rd, Dublin, Ireland, D04 NN12
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