Principal User Experience Researcher

Principal UX Researcher - Unified Platform and Strategic Insights
As a Principal UX Researcher at Rapid7, you will help define how we understand customers and use evidence to guide the evolution of a unified, intelligent security platform. This is a highly strategic, hands-on individual contributor role with direct influence on platform navigation, cross-product workflows, AI-assisted experiences, and long-term product direction.
About the Team
The Product Experience and Unified Platform team defines how Rapid7's products come together as a cohesive platform, ensuring security practitioners can move fluidly across workflows without losing context. The team partners closely with product, design, engineering, and leadership to drive platform decisions that balance customer needs, technical realities, and business priorities.
About the Role
As a Principal UX Researcher - Unified Platform and Strategic Insights, your primary responsibility will be to drive platform-level research that shapes strategy, informs system-level decisions, and advances an evidence-driven product culture. Specifically, your focus will be to:

• Define and evolve the unified platform research strategy across products, personas, and workflows
• Lead complex, mixed-method research that informs navigation, workflow unification, and AI-assisted experiences
• Translate qualitative and quantitative evidence into clear, compelling insights that influence roadmaps, prioritisation, and investment decisions
• Build research frameworks, playbooks, and enablement practices that scale research effectiveness and maturity across the organisation

The skills and qualities you'll bring include:

• Strategic research leadership with systems-level thinking. Deep expertise in qualitative and quantitative research methods
• Strong synthesis and insight storytelling that influences senior stakeholders and executives
• Ability to drive clarity and alignment in ambiguous, complex problem spaces
• You connect high-level research vision to immediate product iterations, breaking down multi-quarter platform studies into actionable milestones that drive meaningful outcomes
• Experience leading research across enterprise, multi-product, or platform environments
• Proven ability to influence product strategy beyond feature-level decision making
• You thrive in complex, evolving problem spaces, helping the organization find clarity and a path forward when product or market directions are shifting.
• Collaboration: Strong partnership with Staff and Principal Designers, Senior Product Managers, and Engineering Leaders
• Experience embedding research insights into modular workflows, navigation structures, and AI-supported interactions
• Ability to connect insights from research, analytics, feedback, and market signals into coherent strategic narratives
• Experience mentoring researchers, designers, product managers, and cross-functional partners
• Ability to build and scale research frameworks, playbooks, and repeatable processes
• Familiarity with measurement frameworks such as sentiment, task success, and behavioural analytics
• Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
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About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.