Similar Jobs
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
The Senior Manager, Workforce Development leads workforce strategy, ensuring timely training and certification for production readiness and compliance. Key responsibilities include managing training programs, certification frameworks, and collaborating with cross-functional teams to execute effective workforce planning and ramp-up strategies.
Top Skills:
SAP
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves owning product strategy for Workforce Engagement Management in CRM omnichannel contact centers, focusing on scheduling, forecasting, real-time monitoring, and performance management. Responsibilities include defining AI-driven experiences, building operational monitoring capabilities, and partnering with UX, engineering, and AI teams to deliver enterprise-ready solutions.
Top Skills:
AICRMForecastingOmnichannelSaaSSchedulingWem
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves managing partner ecosystems, developing business plans, collaborating with partners to enhance ServiceNow offerings, and driving partner revenue goals. Responsibilities include achieving partner growth, facilitating communication, and organizing marketing events.
Top Skills:
AICloud-Based Platforms
The Principal Insights Analyst is responsible for the regular insights around risk and churn in the business. This individual will be responsible for building and maintaining dashboards that serve as leading indicators of success for our CX leaders, across Gainsight and SFDC. They will improve the self-serve capabilities and reduce time delivering reports, providing more time for insights and action.
Essential Duties and Responsibilities
- Aggregating data across various sources to present visually appealing dashboards that support our CX leaders in improving goals for retention and upsell.
- Delivers the monthly churn and risk reports, adding insightful recommendations for the leaders to take action with their teams.
- Supporting leaders with ad hoc requests for analysis to support their business cases and presentations.
- Engaging closely with QA on data where needed and looking for ways to incorporate AI/Automation to reduce manual work in this area.
- Aligning with Rev Ops and Finance to ensure we are all maintaining the same data hygiene and logic.
Minimum Required Qualifications
- Bachelor’s degree. Experience in an analytics role at a large SaaS business will be considered in lieu of degree.
- Experience working with Salesforce CRM
- Demonstrated Experience working with business intelligence tools including Power BI, Tableau and Domo
- Experienced in stakeholder management and stakeholder communications.
- Able to articulate complex concepts in a clear and concise manner.
- Experience working in a highly collaborative, dynamic, and team-oriented work environment.
- High level of general technical understanding.
- Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors.
- Proficient in MS Office (primarily Excel)
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
