Thrill Labs Logo

Thrill Labs

Player Operations Specialist

Posted 21 Days Ago
Remote
28 Locations
Junior
Remote
28 Locations
Junior
As a Player Operations Specialist, you will manage customer support operations, enhance user experience, and collaborate across teams while overseeing fraud prevention and risk mitigation efforts.
The summary above was generated by AI
About the Company

Thrill Labs is the driving force behind Thrill.com, an exciting new crypto gaming venture. We're focused on creating magical and immersive gaming experiences for a global audience. Our goal is to build a platform that resonates with millions, providing innovative gameplay and a vibrant community. Backed by a world-class team, we're committed to designing the next generation of engaging gaming experiences.

About the Role

Are you passionate about delivering exceptional customer experiences and seeing your actions bring about meaningful impact? We’re seeking a dynamic Player Operations Specialist to join our Customer Support and Payments team at Thrill.com. As one of the first Player Operations Specialists at Thrill, you’ll help architect unforgettable user journeys, craft innovative support strategies, and set the gold standard for customer care—even as our platform scales at breakneck speed.

You’ll join us at an exciting launch stage, working closely with leadership to build and support a global support team. Your vision and drive will empower our team to resolve challenges with lightning speed, delight our users, and shape the future of crypto gaming support.

What You’ll Be Doing
  • Strategic Input: 

    • Contribute to the evolution of Thrill’s customer support operations.

    • Help shape the future strategy for our customer support and payments function as we scale globally.

    • Identify emerging trends and recommend innovative solutions.

  • Operations Management:

    • Oversee daily customer support activities to ensure timely and effective resolution of user inquiries and issues.

    • Implement and refine support processes and strategies to improve customer satisfaction and operational efficiency.

    • Implement customer facing FAQ’s to empower users to be self-serve.

    • Establish best practices for handling sensitive cases, including compliance-related issues.

  • Fraud Prevention & Risk Mitigation:

    • Monitor and analyze transaction data to proactively mitigate risks and respond to potential fraudulent activities.

  • Collaboration & Cross-Functional Partnership:

    • Work closely with internal teams (e.g., Payments, Product, Compliance) to align support initiatives with overall business goals.

    • Ensure seamless communication across departments to address and resolve customer pain points.

What You’ll Need
  • Experience: Proven track record in a customer support role, preferably within high-growth tech, crypto, or gaming environments.

  • Technical & Operational Expertise: Familiarity with the dynamics of online customer support in a fast-paced, digital environment.

  • Strong Communication Skills: Excellent verbal and written communication skills, with a strong customer-centric mindset.

  • Adaptability: Ability to thrive in a dynamic startup environment and manage multiple priorities simultaneously.

Bonus Points For
  • Experience in the crypto or gaming industries.

  • Familiarity with customer support automation tools.

  • Multilingual abilities and a global mindset.

  • Demonstrated experience in remote team management and leveraging modern collaboration tools.

  • Background in risk management, payments and compliance within customer service functions.

Why Join Us?

At Thrill Labs, you’ll have the unique opportunity to shape the future of crypto gaming, working with a team of innovators who are driven to push boundaries. This isn’t just another job; it’s a chance to make an impact on a global stage. If you're ready to lead, innovate, and inspire, we want to hear from you.

If you’re ready to drive excellence in customer support and help transform the online gaming landscape, we’d love to hear from you!

Top Skills

Customer Support Automation Tools

Similar Jobs

8 Hours Ago
Easy Apply
Remote
28 Locations
Easy Apply
Mid level
Mid level
Cloud • Security • Software • Cybersecurity • Automation
The Developer Relations Program Manager will develop and lead the implementation of the Education program, advocate for the education community, and align with Developer Relations and Marketing goals to drive growth and contributions.
Yesterday
Remote
28 Locations
Senior level
Senior level
Security • Software • Cybersecurity • Automation
As a Senior Enterprise Solutions Architect, you'll ensure successful implementations of Drata's platform, providing technical expertise and enhancing customer satisfaction through collaboration and complex integrations.
Top Skills: AWSAzureBashGCPJavaScriptJSONNode.jsPythonReactRest ApisShellTypescriptUnix
Yesterday
Remote
28 Locations
Entry level
Entry level
Machine Learning • Natural Language Processing
As a Dutch Expert Rater, you will review online ads to improve their relevance and usefulness, contributing to AI training and quality standards.
Top Skills: Ai SystemsOnline Ads

What you need to know about the Dublin Tech Scene

From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account