Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.
Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.
Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Join us to help define and lead the AI revolution for customer service.
What's the opportunity?
It’s an exciting time to join the People Systems Team - we are rebuilding how we utilise our people systems. We are committed to continuous improvement, identifying opportunities around employee experience, optimising engagement and becoming deeply aligned with business priorities.
In this position, you will partner with People teams and Business Leaders across Intercom to measure new initiatives and make recommendations around People Systems integrations and reporting usage and strategy. In addition to being experienced technically, we’re looking for someone who can proactively surface recommendations and insights, who's comfortable prioritising work across multiple stakeholders, and who can work across our technology stack in order to solve problems.
We are seeking a highly skilled and detail-oriented People Systems Engineer with expertise in Workday to join our dynamic People Systems Team. The ideal candidate will be responsible for the configuration, maintenance, and administration of new and existing Workday integrations, ensuring its optimal functionality to support HR processes and initiatives, and building new and/or improving existing reports and dashboards. If this sounds like you, we would love to hear from you!
Responsibilities:
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Serve as the subject matter expert on large collections of Workday integrations
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Lead the research, design, development, testing, and delivery of new Workday Integrations
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Create detailed integration specifications, field mappings, and designs to support the entire integration deployment life-cycle
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Work with business stakeholders to determine problem areas and overall impact of projects
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Research integration failures, perform root cause analyses, and report back to management and business leaders. Develop plans to more forward the overall Workday strategy for Intercom
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Partner with business leaders and Enterprise Systems teams to align on objectives and programs
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Help manage the timelines and deliverables within large, multi-month projects
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Understand data flows and system usage between internal systems and Workday, driving alignment with other system owners
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Drive an overall data strategy for people-related data and Workday’s place in it
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Create advanced reports using complex calculated fields using Workday reporting tools
Qualifications:
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5+ years of demonstrated Workday integration development experience using Workday’s integration tools (i.e., Reports-as-a-Service, Enterprise Interface Builder, Document Transformation, Connectors, Workday Studio, or similar)
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Experience building and debugging Custom Reports, EIB’s, Connectors, Document Transforms, XSLT, and Workday Studio
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Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel
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Strong understanding of HR processes and practices.
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Excellent analytical and problem-solving skills.
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Ability to communicate technical information to non-technical users.
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Strong organisational and project management skills.
Preferred Skills:
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Experience working with the following Workday modules - Core HCM, Comp, Benefits, Payroll, Absence Management & Time Tracking
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Workday Pro certifications in Integration Administration/WD Studio
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Strong experience using XSLT to transform XML data from Workday reports and WS responses
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Strong experience using industry-standard web services technology, which encompass WSDL, SOAP, REST, and the WS-* standards
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Knowledge of data privacy regulations and best practices.
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Ability to work collaboratively in a team environment.
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Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
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Competitive salary and meaningful equity
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Comprehensive medical, dental, and vision coverage
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Regular compensation reviews - great work is rewarded!
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Flexible paid time off policy
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Paid Parental Leave Program
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401k plan & match
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In-office bicycle storage
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Top Skills
Intercom Dublin, Dublin, IRL Office
2nd Floor, Stephen Court, 18-21 St. Stephen’s Green, Dublin, Dublin, Ireland
