People Services Coordinator

Available Location: Singapore
What You Would Do Here:
Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a passionate and detail-oriented People Experience Coordinator to join our team and champion this mission within the APJC region. In this vital role, you will be the first point of contact for our employees, ensuring their journey is smooth and positive. You will be instrumental in creating a seamless experience by resolving inquiries, managing data with precision, and ensuring our People processes are efficient and effective. This is an exciting opportunity to provide exceptional support to our internal teams and contribute to building a world-class employee experience as our organization expands.
Responsibilities

• Champion a seamless employee journey: Act as the first point of contact for employees across the diverse APJC region, providing guidance and support through key moments like onboarding, internal transfers, organizational changes and offboarding to ensure a positive and consistent experience.
• Be a trusted guide for employee inquiries: Skillfully manage and resolve a wide range of questions from our people regarding HR policies, benefits, and payroll, ensuring every interaction is handled with empathy, accuracy, and a focus on providing a world-class service.
• Elevate the employee experience through proactive support: Serve as a friendly liaison between employees and specialized teams like Payroll or Benefits, advocating for our people to resolve complex issues and ensuring their needs are met promptly and effectively.
• Uphold the integrity of our people's information: Meticulously maintain employee data across our HR systems, ensuring the confidentiality and accuracy of sensitive information and contributing to a trustworthy People function.
• Support key moments in the employee calendar: Assist with the coordination and processing of important regional People programs, such as annual performance and compensation cycles, benefits enrollment, and year-end Payroll preparation, making them easy to understand and navigate for our employees.
• Enhance our support resources: Help create and maintain clear documentation and resources for employees and managers, empowering them to find answers to common questions quickly and easily.
• Contribute to a culture of continuous improvement: Identify opportunities to enhance our processes and support models based on employee feedback and direct interactions, helping us build a better workplace experience across the APJC region.
• Provide dedicated regional support: As you will be a key partner for our APJC-based employees, you will be expected to align with regional business hours to provide timely and effective support.

Skills/experience

• 4+ years in HR administration and comfortable handling sensitive employee information.
• Highly organized, process-oriented, with a keen eye for detail.
• Enjoys working with data and is skilled using Excel or Google Sheets.
• Strong customer-first mindset and a genuine desire to support colleagues.
• Effective communicator, who can clearly explain information - verbally and in writing - to employees across the APJC region.
• Thrives in a dynamic environment and can skillfully manage changing priorities.
• Familiarity with Workday or ZenDesk would be an advantage.