Purpose of the role
To take responsibility for end-to-end local Platform management including – strategy design & execution, scalable and stable platform for client & colleagues, regulatory risk mitigation & management, platform development.
Accountabilities
- Business ownership of system, processes & procedures on the platform and end to end client journey management, oversight, business continuity & service recovery.
- Management, understanding and interpretation of local & group regulatory requirements & standards.
- Driving Platform strategy and change agenda, seeking innovative solutions to differentiate, streamline and de-risk the platform to directly contribute to client experience, Banker efficiency and managing / reducing regulatory risk.
- Using KPIs and data to monitor and measure of the platform effectiveness and change improvements.
- Managing, reporting and representing the platform performance at relevant governance fora.
- External (where required) and internal stakeholder management including regulators, senior leaders, client facing colleagues and infrastructure partners.
- Provision of guidance, coaching and support to improve colleagues' delivery quality.
Assistant Vice President Expectations
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Embark on an exciting career opportunity at Barclays as a Private Bank Europe Platform Manager. In this role you will support the end-to-end local platform management for a scalable and stable service delivery for clients and colleagues, regulatory risk mitigation and business development. You will be responsible for supporting a portfolio of projects and initiatives pertaining to the growth strategy and change management/oversight for systems, process and procedures including internal suppliers of services.
To be successful as a Private Bank Europe Platform Manager, you should have:
Experience in Client Services or Operational Processing in a Financial Services environment.
Strong communication skills - verbal and written (using Microsoft PowerPoint, Excel, Word).
Ability to work on own initiative and take ownership of issues.
Some other highly valued skills may include:
Experience in supporting the management of outsourcing or internal intragroup suppliers.
Operational Excellence/transformation/project management (PRINCE2/Agile/Lean Six Sigma).
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based in Dublin with a hybrid working model of minimum 2 days per week in office.
