Who Are We?
We're more than just a company; we're a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 500 million people worldwide. Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. So, bring your bold ideas and unstoppable drive, and join us in shaping the digital world. Ready to make an impact? Join #TeamGen.
How We Work
Our hybrid work model (3 days in the office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions, and build relationships. At the same time, it offers flexibility you need to focus and do your best work. Office is located in Dublin 15.
Mission and Goals
We are looking for an experienced Chargeback and Fraud Operations Manager with a proven background in online fraud and payment handling to lead the Payments & Risk Operations team at Gen Digital. This role is essential for ensuring that fraud is mitigated, payments are processed smoothly, and risk management practices align with the company's objectives.
Short-term goals: Lead and develop the team, ensure fraud prevention mechanisms are effective, manage payment escalations, and streamline fraud reporting.
Long-term goals: Strengthen operational processes, build a sustainable fraud management framework, and collaborate with cross-functional teams to ensure the company’s risk posture is robust.
Objectives
Lead, mentor, and develop a global team of 5, providing guidance and training on fraud prevention techniques and risk management.
Ensure operational efficiency by managing SLAs and KPIs related to fraud and payment activities.
Collaborate with cross-functional teams to address fraud prevention, payment escalations, and risk management processes.
Create and deliver detailed risk reports to various levels of management, supporting decision-making and risk mitigation efforts.
Improve processes for assessing and managing risks, including incident reporting and prioritizing issues.
Design, implement, and test fraud prevention controls across payment systems and operations.
Competencies
Experience: 7+ years in operational risk management, fraud prevention, or payment handling, ideally within e-commerce or financial services.
Fraud Knowledge: Extensive knowledge of fraud detection tools and methods, including transactional fraud, chargebacks, and reseller abuse.
Leadership: Proven ability to lead, mentor, and develop a high-performing global team.
Analytical Thinking: Strong problem-solving skills with the ability to use data and insights to inform decisions and improve processes.
Benefits
Annual bonus scheme
Unlimited PTO & flexible working hours
Opportunity to learn and work with the best in the Digital Security industry
Pension and Healt cover
Tuition reimbursement for job-related courses
Sustainable home improvement bonus
Learning & Development plan
Mac/Windows laptop
The chance to join a major global tech company listed on the S&P 500
LinkedIn tag #LI-AM1
Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.
We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
