The Partner Experience Manager builds and maintains relationships with linguistic partners, ensuring performance alignment, rate optimization, and engaging them within the company strategy.
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ROLE OVERVIEW
The Partner Experience Manager plays a pivotal role in Welocalize’s success by owning relationships with our most valuable asset: our global community of linguistic partners. Since our entire business model depends on the performance and scalability of our supply chain, this role is critical to ensure the best resources choose to work with Welocalize - and want to stay.
The Partner Experience Manager focuses on relationship quality, rate optimization, strategic alignment, and partner advocacy, supporting cross-functional collaboration to ensure long-term supply chain health and mutual success. While community strategy is defined by a dedicated Community Engagement Advisor, this role executes that strategy to ensure the day-to-day partner experience reflects Welocalize’s values and goals.
KEY RESPONSIBILITIES
Partner Relationship & Retention
- Serve as the main point of contact for a portfolio of patent & legal linguistic partners, building trusted, lasting relationships.
- Conduct regular business reviews to understand partner goals, discuss high-level performance, and identify development opportunities.
- Ensure a smooth partner journey after onboarding and act as an advocate internally for their needs and capabilities.
- Support sourcing teams with relationship transitions and onboarding of high-priority partners.
Performance Alignment
- Collaborate with Quality and Squad Leaders to interpret performance trends and context.
- Support quality reviews or escalations specific to legal translation accuracy, formatting, and compliance expectations in regulated environments (e.g., IP filings, litigation content).
- Monitor partner readiness for specialized work (e.g., multimedia, AI workflows, time-sensitive delivery).
- Work with partners to ensure operational readiness during disruptions.
- Help ensure performance expectations and changes are clearly communicated and supported.
Rate Optimization & Financial Governance
- Own rate alignment to market rates and buy rate strategy for assigned languages or service types.
- Use global market intelligence and benchmarking to inform rate decisions and partner negotiations.
- Understand rate structures for specialized patent/legal linguists, including factors like certification, jurisdictional expertise, and confidentiality requirements.
- Act as a subject matter expert in rates ensuring adherence to financial governance frameworks and rate band controls.
Community Execution & Engagement
- Execute on the company-wide Partner Community Engagement Strategy as shaped by the Community Engagement Advisor.
- Drive engagement programs tailored for legal and patent linguists, recognizing the unique skill sets and motivations of this community (e.g., IP domain knowledge, confidentiality awareness).
- Implement engagement tactics, as needed, such as newsletters, recognition programs, surveys, or virtual events, ensuring alignment with brand and strategy.
- Foster two-way communication with partners, capturing sentiment and advocating for partner experience improvements internally.
Cross-Functional Collaboration
- Act as a key resource to Language Services, Quality, and Delivery teams by providing insight and context to support decisions around partner alignment with business needs.
- Participate in rate and resourcing discussions tied to RFPs, new business, or key account needs.
- Provide insights to help shape sourcing strategy and partner tiering within specific language portfolios or domains.
REQUIREMENTS
Experience
- 3–5+ years in partner management, localization operations, or supply chain coordination.
- 2+ years experience in patent or legal environments.
- Familiarity with legal terminology, intellectual property workflows, and jurisdiction-specific requirements is preferred.
- Proven track record in managing freelance/partner relationships with commercial accountability.
- Experience in global partner networks and cultural intelligence.
- Background in localization or content services is preferred.
Skills & Competencies
- Strong communication and negotiation skills.
- Commercially astute with a data-driven approach to decision-making.
- Familiarity with partner management platforms, TMS tools, and BI dashboards.
- Collaborator and connector with a relationship-first mindset.
Attributes
- Deep commitment to partner success and a fair, transparent ecosystem.
- Resilient and comfortable working cross-functionally in a matrixed environment.
- Executes strategy with consistency and empathy.
- Embodies Welocalize’s 4 Pillars: Customer Obsession, Relentless Innovation, Operational Excellence, and Winning Together.
Top Skills
Bi Dashboards
Tms Tools
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