Partner Account Manager

At humm group, our philosophy is to deliver creative and tailored financial solutions to customers around the globe. We are committed to challenging traditional lending models and making finance more accessible, flexible and relevant to the needs of modern consumers and businesses.

We empower our people to build lasting relationships that create value and opportunity for our colleagues, customers, partners and shareholders. Through collaboration, innovation and a customer-first approach, we strive to deliver better outcomes for everyone we work with.

Our UK and Irish teams are action-oriented, collaborative and focused on delivering results. We operate within a relatively flat organisational structure, where everyone is encouraged to take ownership, demonstrate initiative and contribute to the wider success of the business.

We value flexibility, accountability and a proactive approach, giving you the opportunity to make a meaningful impact on humm’s growth in the UK market.

As a Partnership Account Manager, you will be responsible for managing and growing relationships with humm’s existing merchant and strategic partners across the UK.

Acting as the key point of contact for your portfolio, you will build trusted relationships, understand your partners’ commercial objectives and identify opportunities to increase the adoption and performance of humm’s digital finance solutions.

Working closely with teams across Sales, Business Development, Marketing, Operations and Seller Success, you will ensure partners receive the support, insights and guidance they need to succeed.

This role is ideal for a strong relationship builder with a commercial mindset who can balance day-to-day account management with identifying opportunities for growth. You will play an important role in strengthening humm’s market presence, driving partner success and contributing to the overall performance of the UK business.

What Does an Average Day Look Like?

You will be:

• Managing partner relationships: Build and maintain strong, long-term relationships with key merchant and strategic partners, acting as their primary point of contact and trusted commercial advisor.
• Driving account growth: Identify and develop opportunities to increase partner engagement, product adoption, sales performance and transaction volumes across your portfolio.
• Developing account plans: Create and implement tailored partnership strategies aligned with partner objectives and humm’s wider commercial goals.
• Maximising partner performance: Monitor account performance, analyse sales trends and identify opportunities to improve results and unlock additional revenue.
• Collaborating across teams: Work closely with Sales, Business Development, Marketing, Operations and Seller Success to coordinate partner initiatives and deliver a consistent, high-quality experience.
• Supporting partner success: Understand partner needs, proactively resolve issues and ensure the right support is in place to maximise the value of humm’s products and services.
• Identifying new opportunities: Explore opportunities to expand existing partnerships, introduce new products and propositions, and deepen humm’s relationships across partner organisations.
• Delivering commercial initiatives: Coordinate campaigns, promotions, business reviews and other activities designed to increase awareness, engagement and sales performance.
• Reporting and forecasting: Maintain accurate account plans, sales forecasts and performance reporting, providing regular updates and insights to key stakeholders.
• Representing humm: Build humm’s profile in the market by developing industry relationships, attending relevant events and staying informed about competitor activity and market trends.

You are a commercially minded relationship builder who enjoys working with partners to understand their needs, solve challenges and deliver shared success.

You are proactive, organised and motivated by achieving results, with the confidence to manage multiple relationships and priorities in a fast-paced, evolving environment. You are comfortable working independently, taking ownership of your portfolio and collaborating with colleagues across different functions.

You combine strong communication and influencing skills with an analytical mindset and a genuine passion for delivering an excellent partner experience.

We are looking for someone who has:

• Proven experience in account management, partnership management, relationship management or a similar commercial role.
• A strong track record of building successful business relationships and identifying opportunities for account growth.
• Excellent communication, negotiation and stakeholder management skills, with the ability to engage effectively at different levels within partner organisations.
• A commercial mindset, with the ability to analyse performance data, identify trends and translate insights into actionable growth plans.
• Experience managing multiple accounts, projects and priorities while maintaining a high standard of service and delivery.
• Strong problem-solving skills and a proactive approach to resolving partner challenges.
• The ability to collaborate effectively with cross-functional teams to deliver shared commercial objectives.
• Excellent organisational skills and attention to detail, with confidence in preparing account plans, forecasts and performance reports.
• A flexible, enthusiastic and results-driven attitude, with the ability to thrive in a fast-paced and dynamic environment.

The following experience would be advantageous:

• Experience within financial services, consumer finance, payments, fintech or retail.
• An understanding of point-of-sale finance, digital payments, eCommerce platforms or payment gateway solutions.
• Experience managing relationships with large retailers, merchant groups or strategic distribution partners.
• Experience using CRM systems and sales performance reporting tools to manage accounts and track commercial results.