Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.
When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.
From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.
Responsibilities :
JOB PURPOSE/MISSION/SUMMARY:
The Transportation Specialist is responsible for managing transportation and logistics activities that occur after order entry to ensure timely, accurate, and cost-efficient shipment of goods to customers. This role supports the Order-to-Delivery process by coordinating with internal stakeholders, warehouses, and external carriers while ensuring compliance with transportation processes, service level expectations, and cost controls.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
Primary Responsibilities:
Manage post–order entry transportation requests including special delivery additions, shipment expediting, and freight quotation requests.
Administer carrier system linkages between Lexmark systems (SAP) and external carrier platforms (e.g., UPS, FedEx), including user access, password resets, and cost center maintenance.
Handle freight payment activities, including remittance processing, freight charges inquiries, freight feeds, and invoice validation.
Run, review, and validate transportation reports such as Ryder US/Canada BOL and CTSI BOL reports.
Monitor and distribute carrier exception reports (e.g., UPS & FedEx exception report – 5001 DC).
Initiate and manage carrier claims related to damaged freight, parcel claims, and lost shipments.
Act as liaison between internal stakeholders (Order Management, Warehouse, Finance) and external transportation partners.
Handle reconsignment requests and manage shipment escalations.
Coordinate with warehouses to resolve carrier-related shipment issues and ensure required shipping documentation is completed and submitted.
Key Deliverables:
On-time delivery of customer shipments.
On-time and accurate communication of shipment details for warehouse and stakeholder visibility.
Accurate and timely carrier invoice processing and payment issuance.
Successful recoupment of costs resulting from carrier shipment errors.
Accurate and timely transportation reporting.
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
Skills / Competencies:
Strong attention to detail and quality orientation.
Good communication and multitasking skills.
Strong process knowledge of transportation and logistics workflows
Critical thinking and issue resolution for transportation discrepancies
Ability to work independently and as part of a team.
Adaptable to a changing environment and flexible working patterns.
Behavior
Proactive and Empowered
Thinks ahead and anticipates actions
Self-motivated to enhance and simplify programs, processes, and experiences
Take actions based on observed needs without waiting for direction
Creative
Moves with speed and urgency to actively address the needs of the business
Innovates to do things differently, more simply and effectively
Pivots quickly to address unanticipated obstacles
Accountable
Accepts responsibility for decisions and actions
Acknowledges and learns from experience
Collaborative
Inclusive of others to reach the best solution
Shares information and success with others
Expands understanding by seeking other's perspectives
Customer-focused
Moves decisively to solve customer and business challenges
Acts with passion and conviction in interactions with customers, partners, and colleagues
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
Education: Bachelor’s degree in business or related field (preferred).
Experience: 1-3 years in order entry or customer service.
Certifications: Not applicable.
How to Apply ?
Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!
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