OTC Lead Business Analyst

EMEA Hub OTC Lead/Business Analyst

About Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries.

Abbott serves the Irish market with a diverse range of healthcare products including diagnostics, medical devices and nutritional products. In Ireland, Abbott employs over 4,000 people across nine sites. We have six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third-party manufacturing management operation in Sligo. Abbott has commercial, support operations and shared services in Dublin and Galway. We have been operating in Ireland since 1946.
Abbott Ireland Financial Services Cherrywood Dublin

Abbott’s EMEA Finance Shared Services Center commenced operations in Cherrywood, Dublin in October 2015. From this location the Finance Shared Services provides processing and expertise, in local languages, to Abbott divisions and affiliate companies across EMEA. The core services are in Record to Report, Order to Cash, Source to Pay and Master data management. The Financial Shared Services hub is part of Corporate Finance and has regional counterparts in the US and in Malaysia.
 

Position Summary

The OTC Lead (Order to Cash) is accountable for:

• Expertise: Working knowledge of O2C activities allowing to actively support and coordinate end to end processes within the scope
• Team Leadership: Lead a team of AR Analysts and Senior Analysts in the day-to-day activities of the region.
• Subject Matter Expertise: Act as a Subject Matter Expert, interpret relevant data, and provide recommendations to management in prioritizing key actions to achieve operational targets.
• Business Partnership: Be a trusted Business Partner to our internal stakeholders and divisions. Flexibility required to interact with and manage a broad range of stakeholders, competing priorities and changing environment
• Reporting and Analysis: Maintain a comprehensive set of reporting to allow upwards and downwards analysis and decision support. Translate data from various sources into strategic business insights.
• Continuous Improvement: Maintain a sustained continuous improvement mindset on opportunities presented through Business Analytics.
• Training and coaching: · Hability to coach and guide Team Members, to ensure proper execution of operational tasks within the Team – coordinate and monitor task completion within SLA time, improve specific metrics for countries supported.

Major Responsibilities

Analytics

• Innovation and Automation: Drive the implementation of automation projects and innovative solutions to improve efficiency and accuracy in OTC processes.
• Timely Reporting: Ensure all reports are issued as per targeted deadlines with high-quality narratives and business insights.
• Standardization: Support the continued standardization of Business Unit and Divisional reporting, leveraging GPO data analytics initiatives.
• Communication: Liaise with OTC Director and OTC Managers to ensure that reporting is consistent with the EMEA CFS Hub customer experience strategy.
• Month-End Close: Partner with RTR colleagues for assigned month-end close responsibilities.
• KPI Reporting: Report on internal KPIs for the team, including status and risk areas to management. Prepare month-end reporting, including posting on bad debt reserves or other accounts receivable adjustments.

Leadership

• Stakeholder Collaboration: Build strong, trusting relationships with senior leaders and stakeholders to support long-term business goals
• Coaching: Coach the regional team in the management of all accounts receivable functions (credit, collection, master data, and cash application).
• Performance Reporting: Manage reporting of performance to both department management and wider internal customers.
• Escalation Point: Act as an escalation point to support the team with collection processes.
• Target Setting: Provide insights during target setting cycles.
• Compliance: Perform month-end activities and review and approve team member outputs. Manage and sustain compliance in line with Abbott control policies.

Education and Background

Minimum Education:

• BS degree related Finance, Business, or Accounting
• Data Analytics experience/Qualification
• Data visualization experience/Qualification
• Qualified Accountant preferrable.

Minimum Experience:

• At least 5 years of experience in finance within a complex global organization, including management of complex data sets or databases. SAP and other ERP experience required. Strong understanding of SAP Controlling organizational structure.

Language Skills:  Fluency in English