OTC Analyst ( Nordic Speaking)

About Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, Nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
Abbott serves the Irish market with a diverse range of healthcare products including diagnostics, medical devices and Nutritionals products. In Ireland, Abbott employs over 4,000 people across nine sites. We have six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third-party manufacturing management operation in Sligo. Abbott has commercial, support operations and shared services in Dublin and Galway. We have been operating in Ireland since 1946.

Abbott Ireland Financial Services Cherrywood Dublin
Abbott’s EMEA Finance Shared Services centre commenced operations in Cherrywood, Dublin in October 2015. From this location, Finance Shared Services provides processing and expertise, in local languages, to Abbott divisions and affiliate companies across EMEA. The core services are in Record to Report, Order to Cash, Source to Pay and Master data management. The Financial Shared Services hub is part of Corporate Finance and has regional counterparts in the US and in Singapore.

We currently have a vacancy for OTC Analyst and this role will involve the following:

Position Summary:

The OTC Analyst is accountable to perform/to review the day-to-day shared service credit operations for the region including but not limited to:

• Ownership of the debtors’ schedule with a clear understanding of client payment terms and likely payment dates to optimise the Accounts Receivable portfolio;
• Conduct credit checks on all customers, establish and manage limits;
• Managing the credit control function by liaising with clients and customer service to resolve payment queries and invoice disputes in a timely manner;
• Managing the cash application, ensure all cash receipts are applied properly by the cash app team;
• Maintaining and strengthening client relationships;
• Reporting on aged debtors;
• Reconciling the sales ledger;
• Providing any necessary support schedules and reconciliations for the month-end reviews;

They are also responsible for interacting internally and externally to resolve outstanding issues relating to accounts receivable, inclusive of Collections, Invoicing, Cash Application, and Dispute Resolution, on a daily basis for the region in order to mitigate risk and optimize the Accounts Receivable portfolio.

MAIN RESPONSIBILITIES INCLUDE:

• Perform day to day shared services credit and collections functions within the defined process standards working across captive and outsourced teams,

• Drive cash collections for the portfolio under management, review analyst’s performance

• Provide training and give feedback to team members

• Help manager in driving team performance

• Represent Team in stakeholders' meetings,

• Meet the agreed performance measures, KPIs, and goal setting processes,

• Prepare and review monthly performance reports,

• Ensure that the customer payments are adequately allocated,

• Assist management in performing, facilitating, and reviewing the day to day credit and collections activity within the centre and the 3rd party provider,

• Have a high level of understanding of the commercial operation,

• Standardise the credit and collections processes and services to the regional shared service organization,

• Evaluate best practices with global peers and develop improvement suggestions,

• Assist management in developing and reviewing performance results for credit and accounts receivable processes in the region,

• Ensure integrity of internal controls, in partnership with the compliance team,

• Support internal and external audit queries,

• Provide oversight and support for responses to and remediation of audit findings, across internal and 3rd party outsource service providers, as required;

THE IDEAL CANDIDATE DISPLAYS:

• Problem-solving attitude

• Attention to Detail - Focuses on the thoroughness and accuracy of work, including but not limited to the ability to review the information and follow appropriate guidelines;

• Service Orientation - Understands and anticipates the internal and external customer business needs and acts accordingly;

• Effective Communication - Expresses ideas effectively through multiple channels; clearly conveys an understanding of the needs of different audiences;

• Interpersonal Skills - Ability to build relationships with internal and external customers, and colleagues;

• Achievement/Motivation - Drives for success; shows persistence and perseverance to achieve concrete and tangible results; takes action and displays tenacity when faced with resistance.

• Composure - Performs well when faced with pressure due to adversity, opposition, conflict or emotional situations;

• Quantity/Quality of Work - Consistently produces accurate, thorough and complete work within defined timelines; the volume of work completed meets expectations;

• Accountability - Accepts responsibility with a high level of ownership and commitment to achieving results.

MINIMUM EDUCATION

Bachelor’s degree in business administration or Professional credit management qualification is highly preferred. Relevant work experience is advantageous or an equivalent combination of education and work experience.

MINIMUM EXPERIENCE

• Native Nordic speaker mandatory, Fluent in English,

• 1-2+ years of international credit experience inclusive of all aspects of credit management,

• Knowledge and understanding of overall OTC processes,

• Experience in reading and analysing customer financial statements,

• Prior recent experience working in a captive SSC environment preferred,

• Experience with 3rd party outsource providers preferred,

• Additional SAP ERP experience is a plus.